Manager, Online Services Delivery

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Friday, March 31, 2017 - 5:00pm
Job terms: 
Full-time contract


This is an exceptional career opportunity for someone with experience in developing and implementing online services, combined with demonstrated leadership and communication skills. The Manager of Online Services will be responsible for supporting the successful implementation of ACCES’ virtual service delivery model. As part of the management team, this is a non-unionized position.


  • Work closely with the VP, Service and Business Development to create and implement a comprehensive Online Service Delivery work plan
  • Review and consider established targets and deliverables and ensure that planned activities support the achievement of those deliverables
  • Work collaboratively with Directors and VP’s to ensure that everyone’s input and perspective is considered and included in the planning and implementation on our online services activities
  • Work with Managers and staff across the organization to lead and support the delivery of online services , including webinars, online learning modules
  • Work with IT Department and other ACCES staff supporting digital services to ensure that online services plan aligns with IT systems and technology
  • Ensure that all online services align with ACCES policies and priorities in areas such as privacy, intellectual property, use of IT systems
  • Participate in the regular online services implementation meetings and take ownership of the action items to ensure timely execution of training and other activities
  • Take into account ACCES Service Delivery Standards, Customer Service Standards, Privacy and other related policy to ensure a consistent and positive customer service experience
  • Ensure that existing service standards and processes are consistently applied to online services
  • Work with the ACCES team to define key performance indicators and reporting requirements
  • Other duties as assigned


An organized self-starter with experience and/or education in the following areas:

  • University degree
  • Over 5 years of related work experience; including project management and staff supervision / coaching
  • Experience with developing and implementing online services
  • Understanding of labour market challenges and barriers, particularly as they relate to internationally trained professionals
  • Demonstrated experience as a professional who is results oriented, customer focused, team player, adaptable, innovative, takes initiative, is an open and effective communicator and values diversity
  • Demonstrated leadership experience as an open communicator, collaborative decision maker, creative and innovative thinker, and agile and flexible champion of change
  • Excellent English verbal and written communication skills
  • Excellent interpersonal skills necessary to work effectively with all levels in the organization and with clients, employers, community partners, service providers and funders
  • Ability to prioritize, strong time management skills and flexible to respond to time sensitive issues and frequently changing priorities while meeting competing deadlines
  • Exceptional planning, organization and problem solving skills; must be pro-active, and have a sense of urgency
  • Proven ability to coach and lead others with a strong aptitude to instill trust and establish rapport
  • Experience and highly proficient working in an MS Office environment
  • Previous experience in the not-for-profit sector and working in a diverse community is an asset
  • Ability to travel between project/program delivery locations and/or partner and employer organizations, or as needed
  • Flexibility to work occasional evenings and weekends

How to apply:

Interested persons should send their resume with a covering letter by 5:00 p.m. Friday, March 31, 2017 to:

ACCES Employment Hiring Committee


Please note, we will be reviewing resumes as we receive them.