On November 2, 2017, the Ontario Energy Board (OEB) issued a decision and order banning licensed electricity distributors from disconnecting homes for non-payment during the winter.
The OEB’s Decision and Order bans electricity distributors from disconnecting or threatening to disconnect homes for non-payment from November 15 to April 30 every year, and requires that homes currently disconnected due to non-payment be reconnected without charge.
Electricity distributors are also not allowed to ask residential customers to pay account collection fees during the disconnection ban. If you have past due amounts on your bill the distributor may continue to charge late payment fees on these amounts.
Access more information from a list of frequently asked questions and answers on the ban.