Financial Empowerment Facilitator

POSITION: Financial Empowerment Facilitator

REPORTS TO: Outreach & Development Manager

WORK HOURS: 25 hours per week 

RATE OF PAY: $26 per hour

EMPLOYMENT TERM: 1 year contract 

Dixie Bloor Neighbourhood Centre (DBNC) is a leading, inclusive, welcoming, proactive, community-inspired agency. It is the organization that the community chooses because it meets their diverse and changing needs through empowerment, partnerships, active listening, engagement, and leadership. 

DEI Statement: 

We uphold and advance principles of diversity, equity and inclusion across the organization – every individual that engages with DBNC feels that their diverse perspectives, experiences and cultures are valued. Safe spaces and opportunities are created for all to voice their thoughts respectfully, to learn and develop a deeper understanding of one another. 

JOB SUMMARY:

The Financial Empowerment Facilitator, reporting to the Outreach and Development Manager and the Poverty Reduction Coordinator – works to alleviate poverty and related issues as well as build and maintain relationships across Peel to advance initiatives that address poverty and advocates for change. This position is responsible for designing and delivering engaging financial literacy workshops, supporting clients with social assistance applications and tax-related services, and maintaining accurate reporting data. The incumbent provides overall support to Ontarians living on lower incomes to increase their personal financial management skills through financial education, monthly savings and the attainment of a long lasting productive goals.

DUTIES AND RESPONSIBILITIES

Workshop Development & Facilitation

• Design and deliver interactive financial literacy workshops tailored to diverse audiences.
• Develop culturally relevant and accessible materials to support learning outcomes.
• Evaluate workshop effectiveness and adapt content based on feedback and emerging needs.

Partnership Building

• Cultivate and maintain relationships with community organizations and service providers.
• Collaborate on joint initiatives to expand financial empowerment programming.
• Represent the organization at community events and stakeholder meetings.

Client Support & Services

• Assist clients with completing applications for social assistance programs (e.g., OW, ODSP).
• One-on-one financing coaching support.
• Provide support with tax filing and administration, including intake, documentation, and follow-up.
• Participate in the coordination and delivery of tax clinics, ensuring a welcoming and efficient experience for clients.
• Facilitating projects and handling any issues that might arise.
• Assist in developing and delivering orientation sessions, and presentations.
• Ensuring that the client’s needs are met as the projects evolve.

Innovation & Program Development

• Identify gaps in service delivery and propose innovative solutions to enhance impact.
• Pilot new tools, technologies, or approaches to improve financial literacy and access.

Data Management & Reporting

• Maintain accurate records of client interactions, workshop attendance, and outcomes.
• Prepare regular reports for internal and external stakeholders.
• Ensure compliance with privacy and data protection standards.
• Program promotion and recruitment.

QUALIFICATIONS:

• Degree or certification in a related field, such as social work, adult education, community Development, psychology, personal financial planning, business and/or finance.
• Minimum two years of direct experience in non-profit operations, or other related fields of non-profit management, financial literacy, social services, or community outreach.
• Excellent facilitation skills rooted in adult education principles.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience in counselling/case management is an asset.
• Completion of the Financial Literacy Training and/or Financial Coaching Training Certificate is an asset.
• Excellent technology literacy, utilizing modern tools for collaboration, communication, and efficiency.
• Self- motivated and passionate about creating an inclusive economy and reducing poverty.
• A passion for gender, racial, economic and social justice, along with a commitment to DBNC's mission, vision and values.
• Outstanding client service orientation, with the ability to diffuse tense situations.
• Superior interpersonal skills, able to interact with all levels in a professional, positive manner, able to build trusting relationships and be a team player.
• Excellent, effective communication skills, both oral and in written format, creating and delivering presentations and workshops.
• Strong decision-making skills and effective at problem-solving and negotiating resolutions.
• Excellent time management, organized, possessing a solid ability to plan and follow up.
• Able to multi-task, manage and meet deadlines and adapt easily to change.
• Sensitivity to people from different socio-economic backgrounds.
• Must be able to work in a virtual and in-person environment from a variety of locations within the Peel Region.

DBNC thanks all applicants for their interest; only those under consideration will be contacted for interviews. Please be advised that successful incumbent(s) will be required to undergo a vulnerable sector screening as a part of the final step in the hiring process.

DBNC is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive workplace. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and DBNC Policies, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known. We welcome applications from all qualified persons.

Personal information provided through the DBNC recruitment, selection, and onboarding process is necessary for the proper administration of this recruitment process for employment and volunteer positions with DBNC. Personal information is protected from disclosure pursuant to PIPEDA (Personal Information Protection and Electronic Documents Act).