Manager, LINC Program

Position Title: Manager, LINC Program

Reporting to: Executive Director

Working Hours: 40 hours per week, Monday to Friday. This position also requires working outside of regular operational hours including evenings and weekends.

Work location: This position requires onsite work.

Duration: This is a full-time permanent position

Salary: $75,000 - $80,000 per annum including a robust benefits package

ABOUT US

Dixie Bloor Neighbourhood Centre (DBNC) is a leading, inclusive, proactive, community-inspired agency. It is the organization the community chooses because it meets their diverse and changing needs. Since its inception 36+ years ago, DBNC has reflected the community needs in the services offered, partnerships created, leadership championed and continues to work at building stronger progressive communities.

DEI STATEMENT

We uphold and advance principles of diversity, equity and inclusion across the organization – every individual that engages with DBNC feels that their diverse perspectives, experiences and cultures are valued. Safe spaces and opportunities are created for all to voice their thoughts respectfully, to learn and develop a deeper understanding of one another.

JOB SUMMARY

Reporting to the Executive Director, the LINC Program Manager oversees the coordination and administration of all aspects of the ongoing language programs (LINC & ELT) including planning, supervising, strategizing, evaluating, reporting, organizing, staffing and leading the program.  The incumbent ensures the responsibilities of all the staff in the program are in accordance with the LINC /ELT contracts, by using the current Operational Guidelines of the programs and within mandates of the funder.

RESPONSIBILITIES

• Supervises staff, administers the operations of the LINC/ELT/CNC programs and provides leadership in the development and delivery of programs
• Manages Language programs (e.g. LINC, ELT, CNC)
• Responsible for hiring, training, evaluating, and disciplining staff, students and volunteers
• Reviews, monitors, evaluates and researches established programs to ensure that quality service is provided and meets funder and partner's obligations
• Develops, liaises and maintains a productive working relationship with other professionals, funders, partners and other service providers.
• Monitors maintenance and cleaning of LINC locations and communicates any urgent or emergency repairs with internal or external providers
• Provides leadership to instructors in the delivery of the LINC program, including PBLA and CLB framework. As well as CNC staff in the compliance of CNC requirements.
• Ensures that all organizational timelines are met (for grant applications, monthly, quarterly, and annual reports, and performance appraisals).
• Provides input into the development of the program's budget. Monitors, controls, and approves budgetary expenses within allowable limits
• Researches, develops, prepares, recommends, and implements new programs and services
• Develops and writes funding proposals in collaboration with Fund Development Manager and ED.
• Advocates and promotes the programs and services within and outside the organization to both private and public sector
• Participates in organization meetings and other community meetings

COMPETENCIES

Communication

Robust interpersonal communication skills. This includes active listening, clear written communication, emotional intelligence, and follow-up. 

Create Accountability - Decision Making

This involves analyzing information, identifying solutions, and making choices with an honest ethical mindset.

Critical Thinking - Problem Solving

The ability to analyze and evaluate ideas and issues, and to identify good and bad reasoning. It is fundamental for learning and making ethical decisions.

Building Relationships

Be consistent and trustworthy, show appreciation, have empathy when working with others.

Develop People

Strong motivational skills to encourage staff to reach organizational goals. It encompasses employee onboarding, training, performance management, and career progression.

Inspire others and Drive Change

QUALIFICATIONS

• Post-secondary degree in a related field
• Accreditation by TESL Ontario and ESL teaching experience an asset.
• Minimum two (2) years' leadership experience in directly managing people. Preference will be given if this experience was obtained in a language instructions setting
• Five (5) years of experience in non-profit operations with working knowledge of the LINC program and Canadian Language Benchmarks
• Demonstrated knowledge of Portfolio Based Language Training
• Demonstrated experience in financial management, organizational, analytical and decision-making skills
• Excellent communication and interpersonal skills. The ability to communicate in other languages is an asset
• Demonstrated ability to liaise with community organizations and government
• Sensitive to and aware of the social problems facing immigrants/ refugees and asylum seekers
• Extensive knowledge of HARTS and ICARE with the ability to troubleshoot effectively
• Proficiency in Virtual Classroom environments; Virtual communication tools such as Zoom and Microsoft Teams and in Windows environment