Shelter Support Person

BE A PART OF A DYNAMIC AND DIVERSE ORGANIZATION AS A SHELTER SUPPORT PERSON FOR OUR HOSTEL SERVICES PROGRAM 

COSTI is a multicultural organization providing social services, settlement, employment, and language training services. For more information about COSTI, please visit our website at www.costi.org.

Hostel services program provide short-term accommodation and support services for vulnerable populations experiencing homelessness including but not limited to families, refugees, women fleeing domestic violence and singles. COSTI’s shelters provide clients with a pet friendly dwelling.

This is a full-time union contract scheduled to work 35 hours per week, Morning shift (7:00 am to 3:00 pm)

(Incumbent is on leave)                                                                         

DUTIES

• Complete admissions and intakes of new arrivals. 
• Ensures house rules are observed.
• Supports the delivery of programs/orientation and services to the residents. 
• Completes needed documentation on COSTI’s and funders database.
• Responsible for ensuring welcome packages, welcome files and admission files are ready and prepared regularly. 
• Responsible for sorting and distributing mail, including contacting clients. 
• Supports the smooth operation of the Centre, which includes responding to emergencies.
• De-escalates non-violent crises, e.g. client altercation, family conflicts. 
• Conducts COVID screening for clients including supervising Rapid testing 
• Conducts regular room checks and wellness checks.
• Provides emergency intervention in case of client illness and calls paramedics if required.
• Communicates in a timely and professional manner with the supervisor regarding any client concerns.
• Document services to clients and incident reports. 
• Supports the general office duties such as answering telephones and responding to client issues.
• Provides interpretation services, as required.
• Communicates in a timely and professional manner with the hotel management regarding any client concerns.

QUALIFICATIONS

• Community college diploma in community work/human services or equivalent.
• Minimum six (6) months fulltime work experience working in a shelters or respite setting.
• Excellent communication skills.
• Understanding of issues facing refugees and populations experiencing homelessness. 
• Demonstrated experience responding to crises and providing supportive counselling.
• Preference will be given to those who speak a second language  
• Experience working with refugees is an asset. 
• Ability to work independently.
• Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months.
• Must have valid first aid/ CPR certificate.
• Must be fully vaccinated or be exempt from vaccination on human rights grounds. COSTI reserves the right to require information establishing the validity of the exemption.

**Hours of work shall be scheduled in accordance with Article 12.01and shall consist of five (5) seven (7) hour days, Monday to Friday.

LOCATION:                                        HWY 401 and Victoria Park

START DATE:                                   January 1, 2025 – September 30, 2025

STARTING SALARY:                        $46, 644 to $48, 901 per annum plus benefits

POSTING DATE:                               December 10, 2024

CLOSING DATE:                               December 23, 2024

Priority consideration will be given to those on Notice of Recall.