Serving im/migrants and refugees is about helping these individuals or families make the adjustment to their new home and community.
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A Practical Guide for Immigrants and Service Providers in Canada
OCASI's Accessibility Initiative is excited to share a valuable new resource : Navigating Settlement Services for People with Disabilities : A Practical Guide for Immigrants and Service Providers in Canada.
To learn how to access and navigate essential services in:
Last updated Feb 2, 2026
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Best Practices/Practical Guide
Needs and Assets Assessment and Referral Services (NAARS) — Parameters for the Creation of the Communities of Practice (CoPs)
This guidance document outlines important considerations, and community members are encouraged to tailor them to their specific context and needs, while staying within the parameters described below.Last updated Jan 2, 2026
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Course/Training
For Clients: Career Skills micro-credential courses in Accounting, Finance, IT, Design and Project Management
Since 1998, the Career Skills program at Skills for Change has been a trusted training provider for thousands of individuals to build the knowledge and confidence needed to succeed in today’s competitive job market. Designed for professionals and entrepreneurs alike, Career
Last updated Dec 24, 2025
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Best Practices/Practical Guide
Needs and Assets Assessment and Referral Services (NAARS) Transformation
What is NAARS?Last updated Dec 24, 2025
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Research/Dataset
2024-25 Settlement Service Data - Ontario
2024-25 settlement service uptake data prepared by the Outcomes Analysis Unit of IRCC.Last updated Dec 24, 2025
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Best Practices/Practical Guide
From WhatsApp to EMRs: Real-World Experiences Implementing Digital Messaging Tools in Client Services
The SEND project, led by ACCES Employment with funding from Immigration, Refugees and Citizenship Canada, hired Logical Outcomes to explore how organizations across sectors are currently using digital messaging tools (WhatsApp, SMS, Teams, electronic medical records, etc.) to
Last updated Dec 23, 2025
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Best Practices/Practical Guide
Confronting anti-Black racism for Black LGBTQ+ newcomers
The 519 has launched a community-driven project called Sharing Truth. Building Power. Driving Change. It's aimed at addressing the unique racism, xenophobia, and queerphobia experienced by Black LGBTQ+ newcomers in Ontario.
Resources include:
Last updated Dec 18, 2025
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Other
The Leaky Bucket 2025: Retention Challenges in Highly Skilled Immigrants and In-Demand Occupations
The study, the third in ICC’s Leaky Bucket series, uses 40 years of data to uncover that one in five immigrants leave Canada within 25 years, with the highest losses occurring just five years after arrival.
Last updated Dec 15, 2025
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Other
First “Leaky Bucket” report
The report follows ICC’s first “Leaky Bucket” report released in 2023, also produced by the Conference Board of Canada. That original study revealed the alarming trend of immigrants leaving Canada in growing numbers to seek opportunity elsewhere.
Last updated Dec 15, 2025
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Other
Recorded Webinar: Tailoring sexual health information for newcomers in Canada
Tailoring sexual health information for newcomers in Canada
Attached is a copy of the webinar presentation.
English recording: https://youtu.be/HmPJF1KHR5I
We welcome you to take less than a minute to fill out our feedback survey
Your feedback is greatly appreciated.
Thank you.
Addit
Last updated Dec 11, 2025
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Asylum seekers must be 'priority' discussion for Trudeau and Biden: Legault
By Jacob Serebrin | February 21st 2023 National Observer
MONTREAL — Quebec's premier is asking Prime Minister Justin Trudeau to make the flow of migrants across an irregular border crossing in southern Quebec a priority during a meeting next month with U.S. President Joe Biden.
I…
Published February 28, 2023
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Local Immigration Partnership calls for federal support with ongoing Ukrainian resettlement effort
Galen Simmons Stratford Beacon Herald Published Feb 16, 2023
As donor and volunteer fatigue begins to take its toll and international news outlets warn of the potential for renewed Russian aggression in Ukraine, the Multicultural Association of Perth Huron and a collective of…
Published February 28, 2023
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Niagara Falls tourist district dealing with influx of thousands of relocated migrants
Beth Macdonell CTV News Toronto Feb. 16, 2023
The mayor of Niagara Falls is calling on the federal government to come up with a plan and provide resources for thousands of migrants staying in the city’s tourist district after entering Canada through the unofficial border crossing…
Published February 28, 2023
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Ukrainian children stuck in Mexico after visa issues will be able to return to Canada soon, guardian says
Julia Wong · CBC News · Posted: Feb 16, 2023
The legal guardian of three Ukrainian children who became stuck in Mexico during a trip learned Thursday she will be able to get the kids back to Canada where they fled during the war, after CBC News made multiple inquiries with…
Published February 28, 2023
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Hundreds of asylum seekers arrive in Windsor via the U.S., Ottawa confirms
TJ Dhir · CBC News · Posted: Feb 16, 2023
Hundreds of asylum seekers are staying in hotels in Windsor, Ont., this month after arriving via the U.S., the Canadian government has confirmed.
The Windsor arrivals come as hundreds of people are entering Canada through Quebec, some…
Published February 28, 2023
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How xenophobia may be contributing to the labour shortage of internationally trained workers
Loraine Centeno Waterloo Chronicle Thursday, February 16, 2023
The cancellation of classes for students in a medically fragile class at a Kitchener school is just one among dozens of establishments that have been forced to close due to staff shortages.
These underpin the issue…
Published February 16, 2023
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Immigrant services offers tax assistance to newcomers
Guelph Today February 15 2023
Immigrant Services Guelph Wellington is pleased to assist local newcomers with the preparation of basic taxes once again. Since 2007, ISGW has offered a free Community Volunteer Income Tax Program (CVITP) in collaboration with Canada Revenue Agency.
…
Published February 16, 2023
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Cornwall, Ont., needs resources to support influx of asylum seekers, mayor says
Ben Andrews · CBC News · Posted: Feb 16, 2023
Cornwall is unable to meet the needs of its growing population of asylum seekers, local officials say, and the eastern Ontario city is looking to recoup costs it believes the federal government has downloaded onto the municipality.
Th…
Published February 16, 2023
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She came to Hamilton after escaping war in Ukraine — now she's helping others do the same
Bobby Hristova · CBC News · Posted: Feb 02, 2023
A month after the start of the Russian invasion of Ukraine in February 2022, Hanna Trofimova said she had a deadly dilemma on her hands.
"My idea was to stay there because I felt sorry for my husband — he's still there — but his…
Published February 6, 2023
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New regulations on migrant farm workers should tackle employer/employee power imbalances
February 1, 2023 The Conversation Stephanie Mayell, C. Susana Caxaj &Janet McLaughlin
The government of Canada recently amended the Immigration and Refugee Protection Regulations to include new employer obligations. These amendments are intended to enhance protections for migrant…
Published February 6, 2023