Serving im/migrants and refugees is about helping these individuals or families make the adjustment to their new home and community.
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Best Practices/Practical Guide
From WhatsApp to EMRs: Real-World Experiences Implementing Digital Messaging Tools in Client Services
The SEND project, led by ACCES Employment with funding from Immigration, Refugees and Citizenship Canada, hired Logical Outcomes to explore how organizations across sectors are currently using digital messaging tools (WhatsApp, SMS, Teams, electronic medical records, etc.) to
Last updated Dec 23, 2025
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Best Practices/Practical Guide
Confronting anti-Black racism for Black LGBTQ+ newcomers
The 519 has launched a community-driven project called Sharing Truth. Building Power. Driving Change. It's aimed at addressing the unique racism, xenophobia, and queerphobia experienced by Black LGBTQ+ newcomers in Ontario.
Resources include:
Last updated Dec 18, 2025
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Other
The Leaky Bucket 2025: Retention Challenges in Highly Skilled Immigrants and In-Demand Occupations
The study, the third in ICC’s Leaky Bucket series, uses 40 years of data to uncover that one in five immigrants leave Canada within 25 years, with the highest losses occurring just five years after arrival.
Last updated Dec 15, 2025
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Other
First “Leaky Bucket” report
The report follows ICC’s first “Leaky Bucket” report released in 2023, also produced by the Conference Board of Canada. That original study revealed the alarming trend of immigrants leaving Canada in growing numbers to seek opportunity elsewhere.
Last updated Dec 15, 2025
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Other
Recorded Webinar: Tailoring sexual health information for newcomers in Canada
Tailoring sexual health information for newcomers in Canada
Attached is a copy of the webinar presentation.
English recording: https://youtu.be/HmPJF1KHR5I
We welcome you to take less than a minute to fill out our feedback survey
Your feedback is greatly appreciated.
Thank you.
Addit
Last updated Dec 11, 2025
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Tool
2nd edition of the Environmental Scan of English Conversation Circle (ECC) in Toronto
About the Resource List
This resource list was developed as a practical response to recent IRCC funding changes affecting CUAET visa holders who are no longer eligible for LINC classes and the increasing language support needs identified in the community.
This resource provides a
Last updated Dec 4, 2025
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Research/Dataset
Here to Stay: Understanding Immigrant Retention in Canada
Introduction
Research from the Institute for Canadian Citizenship (ICC) shows that immigrant onward migration – immigrants leaving Canada – has increased steadily since the 1980s. Housing affordability, inflation, cost of living, and similar macro-level economic factors are
Last updated Dec 3, 2025
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Other
Supports to Engage Newcomers Digitally (SEND) Promotional Flyer
The Supports to Engage Newcomers Digitally (SEND) project helps newcomer-serving organizations across Ontario increase their ability to communicate with newcomers through digital tools such as WhatsApp, SMS, Telegram, Signal, and Facebook Messenger.
Funded by Immigration Refugee
Last updated Nov 25, 2025
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Course/Training
For Clients: OSLT - Project Management OR Technology
FREE Program for Newcomers to Canada
Applications are now being accepted for the December 2025 intake
We are offering the following programs starting December 2025:
- OSLT Project Management
- OSLT Technology
Occupation-Specific Language Training (OSLT) at Humber Polytechnic is an
Last updated Nov 18, 2025
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Best Practices/Practical Guide
Guide to the DTC & RDSP for Newcomers with Disabilities
This toolkit is designed to help frontline workers in settlement agencies and advocates introduce newcomers with disabilities to both the Disability Tax Credit and Registered Disability Saving Plan, explain the benefits of these programs, the eligibility criteria, and to guideLast updated Oct 1, 2025
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She came to Hamilton after escaping war in Ukraine — now she's helping others do the same
Bobby Hristova · CBC News · Posted: Feb 02, 2023
A month after the start of the Russian invasion of Ukraine in February 2022, Hanna Trofimova said she had a deadly dilemma on her hands.
"My idea was to stay there because I felt sorry for my husband — he's still there — but his…
Published February 6, 2023
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New regulations on migrant farm workers should tackle employer/employee power imbalances
February 1, 2023 The Conversation Stephanie Mayell, C. Susana Caxaj &Janet McLaughlin
The government of Canada recently amended the Immigration and Refugee Protection Regulations to include new employer obligations. These amendments are intended to enhance protections for migrant…
Published February 6, 2023
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TD strikes deal with Canada immigration site as newcomers surge
Kevin Orland, Bloomberg News January 31, 2023
Gerry Butts, vice chair of Eurasia Group and former principal secretary to the prime minister of Canada, joins BNN Bloomberg to discuss the inclusion of Canada in Eurasia Group's Top Risks 2023 report. Butts speaks about the risks…
Published February 6, 2023
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It took him 2 years to get paid as a teacher in Ontario. He hopes his story helps other skilled immigrants
Vanessa Balintec · CBC News · Posted: Jan 26, 2023
It took Thiru Thirukkumaran almost two years to receive his certificate to teach in Ontario and he wouldn't have gotten it at all if he didn't appeal the regulatory college's initial denial.
CBC Toronto first told the story of…
Published January 30, 2023
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Montreal health-care services work to improve asylum seekers' journey to parenthood after Roxham Road
CBC News · Posted: Jan 25, 2023
When she crossed the Canadian border via Roxham Road last year, Géraldine Bertrand felt a deep sense of relief.
"When I got there, I was at peace, I felt safe, it was the first time in my life that I had that feeling," she said. "It was the best…
Published January 30, 2023
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How fraud artists are exploiting Canada’s international education boom
MacLean’s Stéphanie VergeJanuary 24, 2023
Nisha never doubted her family’s faith in her. Growing up as the youngest child in a big family in India’s Punjab state, Nisha—who agreed to speak with me if I didn’t use her last name—always had her sights set on bigger things. After she…
Published January 26, 2023
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‘Backwards immigration process’ creating red tape for future N.S. doctors, medical resident says
By Alicia Draus & Alex Cooke Global News January 23, 2023
A medical resident who came to Nova Scotia as an international student says the province is losing out on good doctors due to immigration challenges.
For the past several years, a handful of international students have…
Published January 26, 2023
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There's an increase of newcomers to Waterloo region to help with labour gaps
James Chaarani · CBC News · Posted: Jan 23, 2023
The Region of Waterloo has seen a significant rise in new permanent residents in recent years, which the federal government said will help to fill gaps in the labour market.
Data provided to CBC News by Immigration, Refugees and…
Published January 23, 2023
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Calls for more newcomers to help ease labour shortage
Richard Hutton St. Catherine Standard Fri., Jan. 20, 2023
Adrion Brion came to Canada from the Philippines along with his wife and son. Since landing in Canada last August, he has found a job in information technology with the Algoma Central shipping company,
Adrian Brion had…
Published January 20, 2023
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Opinion: Coming to a new country as a refugee can be overwhelming
Rosemary Legge Fort Erie Post Thursday, January 19, 2023
Uprooting yourself from what is comfortable and known can be overwhelming and scary. Traversing the highways and byways, moving into a new home, changing careers, or other major changes can make the best of us feel stressed…
Published January 20, 2023