The Power of Empathy - Training for Needs Assessment & Referrals

August 9, 2019 - 9:00am to August 16, 2019 - 5:00pm
Online Event: 
Postal address: 
The Cross-Cultural Community Services Association
325 Bamburgh Circle # A107
Scarborough, ON M1W 3Y1


This FREE two-day training is designed to enable and empower Settlement Workers to drive the Needs Assessment and Referral process with vigor and skills, so that the process itself is enhanced and newcomers are motivated and committed to execute the tailored settlement plans.

A series of four learning modules will be delivered over the course of two days (August 9 and August 16 - 9:00 a.m. to 5:00 p.m.) to enhance settlement workers' capacity to carry out empathetic conversations that are engaging and ensure valid needs assessment:

  • Self awareness and development focuses
  • Build rapport and trust with speed
  • Use of effective questions to identify needs
  • Empathetic listening to validate needs

To register, please email: with your name, agency, job title and contact information no later than August 6, 2019.

Registration is first come first serve. Space is limited to a maximum one representative per organization.