Manager Shelter Services

This is a full-time non-union contract position scheduled to work 35 hours per week.                                                                                                                                               

DUTIES

• Manages shelter operating 24 hours per day, 365 days per year with the capacity to service up to 800 clients.
• Provides direct and indirect supervision to front line service staff and management staff.
• In partnership with the General Manager and Assistant Manager, responsible for hiring, training and evaluating Shelter staff.
• Manages and supports staff through regular performance reviews, coaching and mentoring the team effectively to meet the program goals.
• Develops and maintains productive working relationships with other agencies across sectors, community groups, and government officials.
• Monitors the delivery of services at the shelter in accordance with agency contractual obligations.
• Involved with the planning and developing of new programs and in the evaluation and improvement of existing programs, to ensure quality of services meet established objectives.
• Assists in ensuring all organizational timelines are met (e.g. grant applications, monthly and quarterly reports, budgetary reviews, performance appraisals).
• Monitors and oversees annual budget of up to $3 million; monitoring and controlling expenses within the organization’s guidelines and accounting practices.
• Ensures that Health and Safety regulations are met within the legislated regulations including day to day operations and emergency procedures under City of Toronto Shelter Standards.
• Oversees interaction with residents regarding case management planning, complaints, violations, and supports provided in shelter.
• Ensures confidentiality standards are followed when handling clients’ files.

QUALIFICATIONS

• University degree in Social Services field or equivalent. Preference will be given to those with a BSW.
• Three (3) years’ experience in staff supervision, and financial management, including evaluating, training and coaching staff.
• Experience managing an operational budget of up to $1,000,000.
• Demonstrated ability to develop and implement effective programs in the areas of refugee support, housing, and mental health
• Demonstrated experience working with Toronto Shelter Standards, Occupational Health and Safety regulations and Public Health guidelines as they pertain to emergency shelters and transitional housing programs.
• Excellent communication, conflict mediation and interpersonal skills.
• Demonstrated experience engaging with 2SLGBTQI+ and other marginalized communities, applying community development principles, harm reduction strategies, and recovery-oriented approaches to design and deliver services.
• This position will require occasional evening and weekend hours, and also on call emergency response.
• Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the last 6 months.
• Must have a valid First Aid/ CRP certificate and previous Naloxone training.