Active Citizenship Outreach Worker

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Friday, April 9, 2021 - 5:00pm
Job terms: 
Part-time contract


Position Title: Active Citizenship Outreach Worker
Start and end dates, duration : May, 2021 - August 31, 2021 (with possibility of extension)
Rate of Pay: $25/hour
Hours: Part-time (14 hours/week)
Reports To: Active Citizenship Manager
Location: Remote Work

For 30 years, North York Community House (“NYCH”) has been working with new immigrants and residents in northwest Toronto, providing the resources and opportunities they need to achieve their goals. We believe that everyone has the potential to lead a successful life in Canada and can play a role in building strong, resilient neighbourhoods – they just need the skills, confidence and opportunities to do so. This is the support North York Community House provides; this is where community lives.

At NYCH, we pride ourselves on working collaboratively and creating a supportive environment. We are not perfect, but we recognize the work we need to do to improve and are constantly striving to do so. Our team has shown incredible adaptability, strength and dedication in serving our communities during the COVID-19 pandemic, and we continue to learn and grow while dealing with the challenges of this new reality.

Position Summary

The Active Citizenship Outreach Worker will support NYCH’s new Active Citizenship project – an exciting new collaborative initiative with project partners, immigrant and refugee-serving organizations across the province, newcomers and other stakeholders. The project will involve co-designing civic engagement curriculum and programs that will support newcomers to develop the skills, knowledge, confidence and connections they need to play a strong, active role in civic areas.

We are seeking an Active Citizenship Outreach Worker to support the design and rollout of the province-wide Active Citizenship project. The Active Citizenship Outreach Worker will support the Active Citizenship Manager and Active Citizenship Coordinator in outreach and stakeholder engagement activities with newcomers and the immigration/refugee settlement sector.

Main responsibilities include

  • Works with NYCH internal staff, as well as newcomer/racialized populations to develop a strong understanding of issues affecting newcomers and their communities, including their experiences related to civic engagement
  • In collaboration with the Active Citizenship Manager and Active Citizenship Coordinator, develops and executes plans for project outreach and stakeholder engagement activities, with a focus on newcomers and staff at immigration/refugee serving agencies
  • Facilitates group and individual conversations with newcomers through online, phone, and (if applicable) in person formats
  • Conducts outreach and handles meeting logistics, including setting up online and/or in-person meetings and spaces, addressing accessibility and barriers to participation, tracking registration for focus groups, etc.
  • Supports development of ways to tell newcomer stories, e.g. “profile cards” and “journey maps”, which highlight the unique challenges, barriers, enablers and strengths related to newcomers engaging civically
  • Creates, distills, and analyzes quantitative and qualitative data from stakeholder engagement activities with newcomers and agency staff in the immigration/refugee sector
  • Occasionally supports the development, delivery and evaluation of community-based research activities for newcomer communities in Ontario
  • Supports Active Citizenship Manager in project reporting and evaluation activities, including through the production of statistical and narrative reports
  • Develops and maintains positive working relations with partner organizations and other organizations to collaborate on Active Citizenship project activities, specifically as they relate to outreach
  • Works with Active Citizenship team, project partners and newcomer clients to create a community of newcomers supporting the project
  • Attends and participates in project meetings with Active Citizenship team and project partners
  • Attends workshops and training designed for staff development and growth

Required Qualifications


The minimum level of education required is a degree/diploma in social sciences, community/settlement, adult education, or a related field.

Experience, Competencies and Skills

  • 1-3 years of experience working in community-based non-profits and/or with newcomer and racialized communities
  • Demonstrated interest and experience in civic engagement and community development, with strong understanding of steps for taking collective action
  • Demonstrated experience in developing and maintaining effective relationships with newcomers
  • Knowledge of newcomers to Canada – strong understanding of common issues faced, support needs around immigration and settlement process
  • Demonstrated experience in conducting outreach, both in-person and online
  • Experience coordinating and facilitating meetings and/or workshops
  • Written and verbal communication – strong writing and note-taking skills, active listener and ability to communicate clearly and concisely Excellent time management, attention to detail, and ability to effectively manage multiple tasks
  • Self-development, self-control, self-awareness, accountability
  • Anti-oppression – identify areas within scope of position where anti-oppression work can be improved and bring forward to senior/management with any recommendations for training, policies or procedures; model anti-oppressive behavior and adhere to anti-oppression policies
  • French language abilities are considered an asset

Other Requirements

Typically works regular hours from 9:00 am to 5:00 pm with occasional evening/weekend work. Responsible for carrying/caring for a laptop and cell phone.
A successful clearance of criminal record verification will be required when necessary for the position.

How to apply: 

Please submit cover letter and resume by: Friday, April 9, 2021 at 5:00 p.m.
Active Citizenship Outreach Worker – Hiring Committee, North York Community House
Please click on the link to apply :
Situated on the traditional territory of the Haudenosaunee, Wendat and Anishinaabe, NYCH is committed to equity and creating a respectful and inclusive work place culture that reflects the broad diversity of communities we work with. This includes immigrants, refugees, women, Indigenous and black people, people of colour, people with disabilities, and those who are LGBTQ2S+.

NYCH is committed to creating an inclusive and diverse workplace, and will provide accommodation as required throughout the interview and employment process. If you require accommodation, please let us know in advance and we will work with you to meet your needs.