Administrative Assistant - Language Assessment Services

Job city: 
Mississauga
Job region: 
Greater Toronto Area
Application Deadline: 
Monday, November 1, 2021 - 8:45am

Responsibilities:

  • Attentively greets clients and visitors to the centre and ensures they are attended to in a timely manner
  • Answers phones promptly and minimizes messages going to voice mail
  • Ensures that client phone messages are returned swiftly 
  • Schedules and monitors appointments using the HART System
  • Confirms client appointments and reschedules and rebooks appointments for cancelled or missed dates
  • Updates client information on the HARTs
  • Performs a variety of clerical duties including filing, typing, photocopying, faxing, confidential record keeping, and document distribution in accordance with company policies and procedures
  • Receives and screens emails, visitors and phone calls using judgment, professionalism and business courtesy
  • Provides timely information and refers visitors or calls to other appropriate staff
  • Undertakes other duties assigned by Manager & Coordinators

Qualifications

  • Secondary Education with training in office technology
  • Knowledge of Achev and other programs relating to community and settlement programs in Peel and Halton Excellent communication skills, both verbal and written, to interact with a wide range of individuals in a wide range of situations which often require tact, diplomacy and discretion
  • Experience in customer service
  • Good interpersonal skills, cultural sensitivity, problem solving and self- managing organizational skills 
  • Ability to communicate in other languages an asset 
  • Computer literate with proficiency in MS Outlook, MS Office and databases such as HARTs and statistical record keeping
  • Sensitivity to the diverse needs of adult learners and the multicultural community
  • Strong interpersonal, problem solving and organizational skills
  • Provision of satisfactory Criminal Record Check required
  • Be available to work flexible shifts - days, evenings, weekends as needed 
  • Must have reliable vehicle and willing to work out of multiple designated sites as required

How to apply:

Apply online

Thank you to all applicants who are interested in this position. Only selected candidates will be contacted for interview.

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