The NFAMC - Niagara Folk Arts Multicultural Centre is searching for a passionate professional with experience providing front-line support to individuals in a social service sector. By joining our dynamic team, your work will be meaningful and will have an impact locally and beyond.
Reporting to the Employment Services Coordinator, the Assessor/Facilitator works with the client to determine the strategies needed to reach determined short-term and long-term employment goals. This role ensures that all requests for service are met in a timely, client-first capacity within the context of the organizational policies and procedures, Core Values and Service Principles.
- Under the direction of the Employment Services Coordinator, the Assessor/Facilitator receives requests for service and/or information, in-person, by phone and by email regarding employment and training services
- Listens attentively to service/information requests and determines the best course for the provision of individualized service and/or information
- The Assessor/Facilitator is responsible for verifying eligibility for service, determining suitability for programming, and evaluating individual’s needs following all established case management procedures, while maintaining client confidentiality
- Supporting the client in a positive and informed manner, while providing sound guidance built on labour market realities and fact
- Conducting employment assessments, one-on-one sessions and group sessions utilizing developed tools
- Assisting clients to establish a clearly defined and effective course of action and to guide in the development of an employment action plan. Monitoring, motivating and supporting clients through to successful completion of the employment action plan
- Providing internal and external referrals to other programs/services as appropriate
- Quality assurance – ensure accuracy and thoroughness is achieved in the capturing, organizing, maintaining and reporting of all client data, forms, statistics and databases
- Facilitating a variety of employment-related workshops, sessions and one-on-one sessions
- Liaising with our main partner agency at the YMCA in Niagara Falls on issues related to a shared care plan, as well as other employment and community agencies in the establishment and implementation and evaluation of the employment action plan
- Maintaining JSW case management tracking processes, creating employment case plans , database entry
- Managing caseload statistics and writing reports, to be reviewed by the Employment Services Coordinator
- Participating in meetings, activities and professional development opportunities that promote understanding of newcomers and relevant career growth that also includes case conferences with other community partners to achieve a client’s career goals
- Keeping apprised of new developments (local/regional) regarding labour market, community resources, training programs, changes to professional licensing and more
- Post-secondary education completion, minimum two-year program, with a focus in Human Services: Social/Community Service Worker, Career Development Practitioner, Community and Health Services Navigation, Social Justice and Equity, Psychology or Sociology
- Minimum of three years of experience in a front-line, client-first, case managed role, two years of which, we would prefer facilitating group sessions
- Demonstrated experience in developing and maintaining community relationships and partnerships
- Excellent written and verbal communication skills, leading meetings, case conferences
- Strong interpersonal, time management, problem-solving, motivational counselling and creativity skills
- Ability to accurately collect, manage and report data and create employment case plans, and lead case conferences
- Team-player who is capable of working independently
- Demonstrable computer skills including use of Microsoft Office - Excel, Access, Word and PowerPoint
- Ability to work independently from our Niagara Falls itinerant site. Driver’s license and ability to travel to other sites is preferred
Expected position start date is September 16th, 2019, contract runs until March 31st, 2020 with possibility of extension/renewal.
Work Hours: 35 hours/week
How to Apply:
Please submit a resume and cover letter by Friday, August 23rd, 2019, 4:00 p.m. to:
Emily Kovacs, Executive Director
Interviews for selected candidates will take place during the week of August 26th, 2019.
NFAMC embraces diversity and is committed to creating an inclusive workplace and welcomes applications from all qualified persons. Our objective is to attract and engage highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences, perspectives and skill sets. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation need known to the Executive Director with an acceptable amount of advance notice.
Thank you to all applicants for their time and interest in our organization; only those selected for an interview will be notified.