Bilingual Coordinator, Content Management

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Friday, August 7, 2020 - 5:00pm
Job terms: 


Ontario Council of Agencies Serving Immigrants - OCASI acts as a collective voice for immigrant and refugee-serving organizations and coordinates responses to shared needs and concerns. OCASI is a registered charity governed by a volunteer board of directors and a membership of over 232 community-based organizations in Ontario.  

Our mission is to achieve equality, access and full participation for immigrants and refugees in every aspect of Canadian life.  OCASI prides itself on the highest standard of ethics and compliance with our values, our mission, and vision.

The Opportunity:

We are looking for a Bilingual Coordinator, Content Management. The Bilingual Coordinator, Content Management is a member of the IT & Digital Services Team that develop and maintain a complete suite of high quality, reliable and interactive settlement information and orientation websites. These sites are where newcomers to Ontario have been finding high-quality accessible settlement information that is written in plain, easy to understand language.

The Bilingual Coordinator, Content Management is responsible for the overall content, coordination operations and overall quality of OCASI’s French websites. The Bilingual Coordinator will have a commitment to and awareness of equity, access to services, anti-racism and anti-oppression, gender-justice and anti-poverty as it relates to immigrants and refugees. The Bilingual Coordinator, Content Management works closely with the IT and Digital Services team members to ensure the ongoing growth and development of the websites.


  • Research and write settlement-related articles and guides in a web-friendly format in French and edit existing content in clear language, with strict attention to accuracy, detail and accessibility
  • Post articles, guides and information in French that is timely, responsive and relevant to target audiences on the websites
  • Respond to user inquiries and feedback via the ticket system and forum
  • Collaborate in monitoring the external environment and competitive position of websites for news and policy updates that may lead to content updates and new content
  • Fact-check content regularly and edit articles for accuracy; fix dead links and backend parameter verification
  • Collaborate and work with other OCASI teams (Access, Policy, PSI) and Francophone agencies for outreach, information sharing and circulation
  • Contribute to cross-team initiatives, work with members of other teams to ensure seamless service to client groups and partners
  • Provide editorial and writing support to staff for internal and external communications
  • Participate in the content production process and schedule for online publishing
  • Collaborate in the development and execution of a content strategy; define content standards including an official Style Guide;
  • Compile data, analytics and narrative reports for funders as per schedule of activities
  • Contribute to strategic planning and evaluation of all websites
  • Make recommendations for technical and design site improvements
  • Contribute to the development of funding proposals
  • Provide back-up and support to discussion forums
  • Provide back-up, technical support and assistance in special projects for OCASI staff


  • Excellent verbal and written communication skills in both French and English including the ability to communicate effectively with a wide range of stakeholders and influence decision-makers
  • Relevant post-secondary diploma or degree (e.g. social science, social work, communication, community development, immigration & settlement studies) or equivalent acceptable combination of education and experience working in the non-profit sector
  • Minimum of 3 years of experience working as a coordinator in a non-profit or community-based agency; and experience working in a newcomer direct service information and referral environment, preferably in the areas of settlement
  • Extensive knowledge and understanding of immigrant and refugee sector issues, settlement processes/issues, barriers and information needs of newcomers
  • Understanding of the expectations and needs of Francophone newcomers to Ontario along the settlement continuum; awareness of the intersectionality of newcomers (i.e. racialized, LGBTQIA+, GBV survivor, (dis)ability etc.)
  • Understanding of equity and access issues as they pertain to francophone immigrants, refugees, newcomers and racialized communities
  • Demonstrated sensitivity to other cultures and ability to outreach to newcomer communities, specifically francophone communities
  • Understand the fundamentals of information and referral provisions as it pertains to human services in Ontario
  • Ability to determine the type, quality and quantity of content needed for the websites
  • Excellent written and verbal communication skills including the ability to communicate with a wide range of stakeholders
  • Excellent writing and editing skills, especially within a web context ability to write using plain language for the target audience
  • Basic understanding of clear language and design as it pertains to web content
  • Ability to identify emerging trends and measure effective service outcomes; strong research skills
  • Proficiency with computers and Internet including familiarity with social media, community internet technologies and online discussion forums
  • Hands-on experience in web content management system with writing content in HTML; familiarity with web-based content applications
  • Ability to be professional and maintain respectful communication
  • Collaborative team player with strong interpersonal and relationship-building skills
  • Detail-oriented with strong organizational skills and the ability to meet tight deadlines and demanding schedules
  • Good judgment, problem solving and conflict resolution skills
  • Ability to work both independently and as part of a team environment

Full-time position based on 35 hrs/week

How to apply:

Send a cover letter and resume with Bilingual Coordinator, Content Management in the title by August 7th, 2020 to:

Hiring Committee, OCASI


OCASI is committed to Employment Equity. OCASI hires on the basis of merit and is strongly committed to equity and diversity within its community. We especially welcome applications from members of racialized groups, Indigenous persons, persons with disabilities, persons of diverse sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities. We are committed to achieving full accessibility for persons with disabilities by arranging for any necessary accommodations. 

Thank you to all applicants for applying however, we regret only the candidates selected for an interview will be contacted. No telephone inquiries please.

Pour l'annonce en français, cliquez ici.