Bilingual E-learning and Technical Support Coordinator

Application Deadline: 
Saturday, April 20, 2024 - 11:45pm

Bilingual E-learning and Technical Support Coordinator
OCASI - Ontario Council of Agencies Serving Immigrants Toronto, Ontario

Who we are:
OCASI – Ontario Council of Agencies Serving Immigrants acts as the collective voice for immigrant and refugee-serving organizations in Ontario, and coordinates response to
shared needs and concerns. Our mission is to achieve equality, access and full participation for immigrants and refugees in every aspect of Canadian life. OCASI was
founded in 1978 and now has 240 member agencies across Ontario.

Reporting to the Senior Manager, Productive Enterprises the incumbent will provide daily support and guidance to field service, project, and help desk staff. This position is
ideal for someone with a solid computer knowledge and who is eager to learn and grow in the field of IT support. As a Technical Support Coordinator, you will play a vital role in
assisting with various IT tasks, including software, client support, troubleshooting, and basic network administration. You will also assist with creating and maintaining e-
learning materials for the supported application required for the virtual learning environment.

What will the Bilingual E-learning and Technical Support Coordinator do?

● Provide technical support to end-users, assisting with hardware and software issues.
● Provide technical support to the Learn At Work project coordinators and users (English and French)
● Assist in maintaining and troubleshooting Microsoft Office applications, including Word, Excel, PowerPoint.
● Support the usage and basic administration of Google Workspace and Zoom for effective collaboration and document management.
● Assist in basic IT projects by providing support in areas such as software installations and system upgrades.
● Perform basic computer system setups and configurations.
● Collaborate with the Productive Enterprises team and external vendors for routine maintenance and upgrades.
● Occasionally perform physical tasks such as lifting computers as needed.
● Facilitate course setup, registration, enrollments and un-enrollments on the Learning Pool platform
● Ensure content creation, and activities are on track (including French adaptation) and sent to the instructional designer in a timely manner
● Support overall system administration and maintenance of LearnAtWork site.
● Other duties as assigned

Required qualifications:
● Basic knowledge and familiarity with Microsoft Office suite, including Word, Excel, and PowerPoint.
● Familiarity with Google Meet, Zoom, and Microsoft Teams.
● Proficiency in both French and English
● A keen interest in computers and technology, with a willingness to learn and develop IT skills.
● Proficient Technical knowledge to support and troubleshoot eLearning applications, and resolve issues experienced by staff and learners in the Virtual Learning Environment.
● Strong problem-solving abilities and a proactive approach to finding solutions.
● Good time management skills and the ability to multitask effectively.
● Strong interpersonal and communication skills, with the ability to work well within a team and provide excellent customer service.
● Ability to work independently and learn new technologies upon demand.
● Knowledge of and methods for maintaining data security and integrity.
● Ability to use tact, diplomacy, and discretion.
● Physical capability to occasionally lift computers.

Education and Experience:
● Minimum completion of college diploma and at least 3 years’ practical experience in a technical support position.
● At least 3-year demonstrated experience managing and working with the following technologies: Windows 10 & 11, Microsoft Office, eLearning applications.

● Salary is $52,501 plus benefits. Unionized with Unifor Local 87M.
● Job-type: full-time position based on 35 hours per week (Mon- Fri)
● Currently a Hybrid schedule with in person attendance at the Toronto office (1 day/ week)

How to apply: 

Please send a cover letter and resume (as a single pdf attachment) with the subject line: Bilingual E-learning and Technical Support Coordinator by April 20, 2024 to: Hiring Committee, OCASI at

OCASI is committed to achieving full accessibility for persons with disabilities by arranging for any necessary accommodations. Applicants are invited to advise whether they self-identify as a woman (which is inclusive of CIS gendered women, transgendered women, and non-binary persons). Applicants do not have to disclose this information,
but that it may be looked at in determining the successful applicant, in order to advance OCASI’s commitment to employment equity considerations.

All applicants must be legally entitled to work in Canada. OCASI will primarily be using email to communicate with you for all job competitions. It is your responsibility to include
an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence, we recommend that you check your email
regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Should it be determined that any background information
provided was misleading, inaccurate or incorrect, OCASI reserves the right to discontinue with the consideration of your application and/or employment.
We thank all applicants for applying; however, we regret only the candidates selected for an interview will be contacted. No telephone inquiries please.