Client Engagement Worker (Dari/Farsi speaker)
Internal & External Posting
Maternity Leave Full time 1-year Fixed-term contract.
The Learning Enrichment Foundation (LEF) is a not-for-profit (with a social enterprise mindset) which provides a multidisciplinary and holistic set of supports for members of our community including those who are: in transition, new to Canada, out of the workforce, and a host of other individual circumstances. We currently knit together Settlement Services, Child Care, Employment Supports, Skills Training, and Language Training.
Those who have joined LEF have found that there is value in the little things as they can have the most impact. For over 40 years, it is through supporting and empowering individuals and families, (indeed the community as a whole) that we achieve our goals.
LEF is a continuously growing organization and as such, any candidate hired into this position should find opportunities for a rewarding career with opportunities for personal and professional growth. Within LEF, we value on-going learning for our teams. All members are provided professional learning opportunities to build and foster skills, promoting leadership skills in each individual. For more information about the Learning Enrichment Foundation, please visit our website at www.lefca.org
We are looking for a team member who works as part of an integrated team. This includes, but is no limited to, employment coaching and settlement counselling as part of a broader mission of community engagement. In this role as Client Engagement Worker, you will engage and support our community members, especially newcomer facing multiple barriers to employment and settlement in their new communities. In doing so, you will enable them to achieve their employment and newcomer goals. Taking into consideration their strengths and assets, you will develop in-depth relationships with individuals, including newcomer and their families to build integrated action plans for success and sustain long-term relationships for ongoing support.
This role requires the strength to adapt to rapidly changing circumstances and the flexibility to respond creatively to enable individuals and families to become valued contributors to their community’s social and economic development. As part of the team, you are willing to take on challenges, rethink current models of service delivery and work proactively to bring out the best in community members, staff and yourself.
As a key member, you will be working with a dedicated team of professionals, who are highly committed to our community and who support employment and settlement needs, develop employer and community partnerships and are all strong leaders in their fields of expertise.
(But not limited to)
• Comply with the accountability framework, including meeting targets, as set out by the organization’s goals and objectives.
• Provide intake and registration supports at all LEF location including, virtual and portals on a regular basis.
• Provide on-going case management including orientation, assessment, guidance, action planning, referrals, solution-focused counselling, settlement, employment supports, & tracks clients’ progress.
• Develop in-depth relationships with Clients to develop, monitor and follow-up actionable plans focused on strengthening of their assets and leading to a sustainable livelihood.
• Manage a caseload of 40 to 60 participants, ensuring that written documentation and statistics for each file are consistently up to date.
• Maintain and update LEF client database and required documentation in a timely manner. Update funder’s databases as required.
• Assist clients navigating various components of newcomer and community services.
• Facilitate full workshop roster in areas related to employment and newcomer resources.
• Participate in staff meetings, and professional development opportunities as required.
• University degree and/or college diploma in Social Work or a related discipline. A relevant combination of training and experience will also be considered
• 1-2 years of proven experience assisting newcomers facing multiple barriers to employment and settlement
• Commitment to a holistic, client-centred approach using sustainable livelihoods and motivational interviewing
• Strong understanding of newcomer trends and experience providing in-depth settlement services
• Knowledge and understanding of government applications including – but not limited to – Education (OSAP), Employment Insurance, Ontario Works, ODSP, Immigration, SIN, OHIP
• Demonstrated ability to assist clients in the use of resources and technology for job search activities
• Sound knowledge of current labour market trends, Canadian workplace practices, job search strategies and techniques for effective job search
• Demonstrated ability to assist individuals in problem-solving to address their employment barriers
• Ability to manage an active caseload of 40 to 60 participants
• Results-oriented with strong oral and written communication skills, proven experience in advocacy
• Good organizational skills, ability to multitask while maintaining high level of accuracy in data collection
• Proficient in delivering workshops to groups of all ages and on various topics, including employment and settlement topics
• Must be Proficient in MS Office Applications; and experience with online engagement tools (i.e. zoom, google hangouts, Microsoft Teams etc.)
• Ability to work flexible hours, including evenings and weekends, is required
• Multi-cultural sensitivity and ability to work in a multi-cultural/multi-racial environment
• Flexibility and adaptability to the changing environment working from home and in person office
• Ability to speak a second language preferably Dari/Farsi/Urdu/Pashto
• Must have a Vulnerable Sector Criminal Reference Check and proof of two COVID vaccinations
Interested candidates should email their resume and covering letter as one document to firstname.lastname@example.org .
To be considered, applications must be received by:
Posting Date: March 3, 2023
Closing Date: March 24, 2023
Please note: We thank all applicants for applying, however only those considered for an interview will be contacted.
The Learning Enrichment Foundation is an equal opportunity employer and is committed to complying with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA). We also adhere to all Public Health and Ministry of Labour COVID policies. If you require accommodations to participate in this activity, please contact us.