Clinical Services Manager

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Sunday, December 31, 2017 - 11:45pm
Job terms: 


Chinese Family Services of Ontario offers linguistically sensitive and culturally responsive counselling and family services to enhance the functioning and the quality of life of individuals and families.

Supervised by: Executive Director


  • Provide clinical and industry advice to Executive Director to ensure sustainable quality and compliance of the agency’s counselling practice
  • Act as clinical support advisor and supervisor for staff on professional development, clinical matters and serious occurrences
  • Participate in counselling practice by conducting assessments, treatment, education, outreach, and case management for clients as required, and maintain documentation and reporting according to college, funder, and accreditation requirements.
  • Manage, plan and monitor agency operations and programs as members of the management team
  • Participate in recruitment, training, and resource development for the agency
  • Act as the resource person for the most updated industry best practices, and funder, college and accreditation compliance standards, and ensure compliance via policy updates, implementation, and staff training
  • Act as agency liaison for external family and clinical service organizations, partners, and funders
  • Act as ambassador for agency’s clinical practice via participation in research, media interviews, public education, clinical education, and marketing according to agency’s strategic plan
  • Assist the Executive Director with funder reporting process and proposal writing for funding
  • Maintain strict confidentiality as outlined in agency privacy and confidentiality policy
  • Other duty/assignment as reasonably assigned by the Executive Director


  • University degree at the Masters level of above in a Social Work, Counselling, Psychology, Mental Health or an equivalent field
  • Minimum 5 years of clinical experience and 3 years in management with progressive responsibility
  • Knowledge of sensitivity and commitment to serving the Chinese community in Ontario
  • Advanced supervision and clinical skills in counselling and psychoeducation
  • Knowledge of trauma work, couple therapy, and addictions theory
  • Experience in addictions, domestic violence, mental health, and family service sector
  • Understanding of the funding environment and reporting requirements
  • Fluency in Verbal & Written English and Chinese (Mandarin and/or Cantonese)
  • Proficiency in MS Office software programs and usage of Internet
  • Excellent communication, interpersonal, time management, and multi-tasking skills
  • Ability to work independently and as a team member, supporting Executive Director and advising staff
  • Willingness to work days / evenings, and occasional weekends as required
  • Membership in Good Standing of a relevant governing body
  • Clearance from a Vulnerable Sector Police Screening

Position Type: Permanent Full Time
Benefit: Benefit package is available after 6 months of service

How to apply:

Apply for e-mail to

Thank you in advance for your interest. Only those candidates selected for interviews will be contacted.