Community Connections Facilitator

Job region: 
Greater Toronto Area
Application Deadline: 
Monday, September 4, 2023 - 12:00pm
Job terms: 
Full-time

Summary

Job Position: Community Connections Facilitator
Department: Newcomer Services
Status: Full-Time – 35 hours per week
Location: Mississauga, with local travel
Compensation: $26.13 per hour plus benefits

Indus Community Services is an accredited, not-for-profit community benefit organization that has served local communities for over three decades. We are a registered charity, supported by our donors and by all three levels of government. Through our professional staff, we are a leader in the provision of culturally responsive services to newcomers, families, women & seniors.

Vision:
To be leaders in building strong and inclusive communities.

Mission:
We are a community benefit organization focused on building resilient and healthy communities by offering person-centered, anti-oppressive programs and services.

Position Summary:

The Community Connections program aims to build resilient and integrated communities by matching established Canadian volunteers with newcomer families, individuals, youth and seniors in supportive relationships that will enhance their ability to integrate and successfully settle in their communities. The incumbent is responsible for planning and facilitating community-based mentoring programs, activities and volunteer-led mentoring projects and organizing activities to provide newcomers with opportunities to engage with the broader community and obtain greater familiarity with Canadian society, their community and local resources.

Responsibilities and Duties: (but not limited to)

* Plan, coordinate and facilitate an effective Community Connections program that fosters integration, social inclusion and inter­cultural awareness.
* Develop and coordinate individual and group mentorship programs, and facilitate in-person/virtual workshops to support the integration of newcomers including youth and seniors into their new community and becoming fully engaged in Canadian life.
* Develop and implement strategies, outreach activities and establish appropriate community partnerships to recruit newcomer clients.
* Respond to program inquiries and referrals; Assess and identify service requirements.
* In conjunction with Volunteer Services, recruit, screen, train, match, coach and supervise volunteers.
* Promote the program to gain community support for the program and the organization.
* Liaise with volunteers and clients; Act as the first point of contact for all program volunteers and clients.
* Assess client needs, make appropriate volunteer matches, monitor and document ongoing match activities.
* Research and provide information on a variety of activities, community events and celebrations for clients and volunteers to jointly attend/participate.
* Ensure that monthly and annual service targets are managed and met.
* Maintain program database using Sumac, Caseworks, iCare, and volunteer and client files.
* Maintain accurate records, statistical data and program reports; including accurate records of volunteer hours.
* In conjunction with the Manager and Volunteer Services Coordinator:
* Deliver volunteer information sessions for new and potential volunteers following a pre-determined schedule.
* Provide orientation and on-going training to volunteers to increase their understanding of Indus, our clients, services and their roles and responsibilities.
* Develop a viable outreach plan and implement effective strategies to ensure on-going recruitment of clients and volunteers with the right skills to meet the monthly and annual program targets.
* Plan and implement volunteer recognition activities.
* Develop role descriptions, policies, procedures, orientation and training materials, conduct interviews and deliver orientation and training sessions.
* Maintain forms and records to accurately document volunteer activities.
* Follow intake, interview, and screening protocols for potential volunteers to ensure the best match between the skills, qualification, and interests of the volunteer and client needs.
* Ensure continuous program improvements including:
* Fostering community partnerships and collaborations to enhance recruitment of clients and volunteers.
* Implementing best practices in volunteer management and coordination.
* Ensuring service delivery meets client and volunteer expectations and program standards.
* Monitoring and updating program content on Indus’ website and other external sites.
* Assisting with quality assurance audits/surveys of the program; collecting and analyzing feedback from clients and volunteers.
* Participate in staff and team meetings, and professional development opportunities as required.
* Perform other related duties from time to time as assigned.

Qualifications and Skills:

* Post-secondary education in settlement, community development or social services along with a minimum of two years of experience in settlement services, community development, outreach, and project coordination are required.
* Good knowledge of volunteer administration practices and procedures including experience with recruitment, selection, orientation, training, supervision, coaching and evaluation of volunteers.
* Demonstrated sensitivity and sincere interest in meeting the needs of newcomers, along with a thorough understanding of newcomer issues around settlement and integration.
* Extensive knowledge of community-based orientation and support resources, activities and events within the Peel & Halton area.
* Excellent outreach, networking and community partnership development skills.
* Ability to design, organize and facilitate workshops, events and group sessions.
* Strong customer service skills, with a proven ability to build and maintain strong and productive working relationships with all stakeholders.
* Excellent presentation, strong oral and written communication skills, with the ability to prepare and present materials, including standards and documentation, to all levels of management, staff and other stakeholders.
* Strong leadership and team-building skills with the ability to take initiative.
* Detail oriented, highly organized and able to set priorities with minimal supervision.
* Excellent time management skills with the capacity to work simultaneously on multiple tasks and emerging priorities and deliver within deadlines.
* Ability to problem-solve requests with tact and good judgment.
* Capable of working effectively in a team environment.
* Excellent written and verbal communication skills in English and an additional language an asset.
* Strong computer skills including Microsoft Suite, email, database management software (iCare, Caseworks and Sumac preferred), social media and other online platforms which enhance communications.
* Ability to work in a culturally diverse environment and a strong understanding of inclusive and equitable service delivery.
* Ability to work flexible hours including occasional evenings, weekends and to work from any Indus work-site.
* Valid Driver’s License with reliable transportation is required.
* Successful candidates must provide a satisfactory Police Check prior to commencing employment.
* It is a condition of employment that employees provide proof that they are fully vaccinated against COVID-19 prior to the start date of employment. Applicants who have appropriate written proof of a medical reason, or a reason pursuant to the Ontario Human Rights Code, for not being fully vaccinated against COVID-19 may provide such documentation to the Human Resources department. Such situations will be considered on a case-by-case basis in compliance with Indus' legal obligations.

How to apply: 

Interested candidates are invited to submit their application, including a complete resume of qualifications and experience, electronically to hrindus@induscs.ca by 12:00pm, September 4th, 2023. Please ensure your application email has the subject heading of “Community Connections Facilitator” - (insert your name)’

This job posting is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization. Indus Community Services is an equal opportunity employer and is committed to establishing a qualified workforce that is reflective of the diverse populations we serve. We are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the rec.

Preferred contact method: 
Email
Email: 
hrindus@induscs.ca
Region: