Community Housing Program Support Worker

Job region: 
Greater Toronto Area
Application Deadline: 
Monday, November 6, 2023 - 5:00pm
Job terms: 
Full-time contract


For over 50 years, Nellie’s has been providing shelter and support for marginalized women and their children in the Greater Toronto Area. We are mandated to operate programs and services for women and children who had or are experiencing violence, poverty, and homelessness. Nellie’s works to lessen homeless for women and their children whether the cause is family violence, mental health, or any other reason that results in dealing with the impact from trauma. In addition to providing shelter, our programs are designed to reduce the isolation that often comes with abuse.

Our core operations involve our 38-bed emergency shelter for women and their children who are homeless or escaping violent situations. In addition to our shelter, Nellie’s operates Community Support and Outreach programs that provides after care support and follow-up services to women and their children after they leave the shelter, as well as transitional housing support for women living in the community who are homeless or at-risk of becoming homeless.

Nellie’s is currently looking to hire a Community Housing Program Support Worker to support the Community Housing Program Worker. The main function of this position is to provide housing help support to women and gender diverse people and do outreach in the community. The majority of this work will be supporting women who are experiencing homelessness or at risk of homelessness. The Community Housing Program Support Worker will also work with the Community Housing Program Worker to support individuals and families who are fleeing violence.

Nellie’s is committed to the development of an agency that reflects the women it serves. This position is open to all women*. Woman* signifies anyone who self-identifies as female, femme and/or woman. This includes transwomen, cisgender women, non- binary people who identify as femme or female presenting. Applications from equity seeking groups are strongly encouraged.


Support Individuals and Families to Find and Maintain Housing
• Work with the Community Housing Program Worker in the community to do outreach and provide housing help support
• Go to community agencies at various locations across Toronto to provide drop-in housing help for women and gender diverse people
• Provide information about subsidized housing and private market housing
• Support individuals to access the shelter system
• Support individuals to submit and maintain housing applications for different regions including Toronto, York, Durham, Peel etc.
• Support individuals to select housing options
• Support individuals to search for private market housing options
• Support individuals to complete supportive housing applications
• Assist individuals with forms and documentation that needs to be completed
• Provide accompaniments to appointments in the community Advocacy
• Advocate with housing providers and community services
• Provide eviction prevention support
• Arrange for language interpretation for appointments as needed Documentation
• Maintain all records required by funders: electronic client records (WISH), client lists and files, program files
• Support the Community Housing Program Worker in tracking and analyzing data Assist Individuals in Establishing Community Support Network
• Provide information about community supports (e.g. identification, income support, taxes, food banks)
• Support with connection to services and supports with outside agencies
• Support the Community Housing Program Worker to outreach and network to organizations in the community Community Education
• Develop and facilitate workshops related to housing help
• Attend webinars, trainings and meetings about housing support Team Building
• Contribute to team building process
• Participate in meetings with Community Support and Outreach team to review client cases and support needs
• Consult and coordinate with the Community Support and Outreach team appropriately
• Work independently and as part of a larger team to support the overall needs of the client Qualifications
• Commitment to AR/AO
• Post-secondary education and/or at least two years of relevant work experience
• Fluency in English is essential (oral and written), second language is an asset.
• Understanding of the importance of working from a harm reduction perspective
• Administrative and organizational skills, as well as familiarity with MS Office
• Ability to work independently and in a multidisciplinary team
• Strong interpersonal communication skills
• Familiarity with local community organizations
• Ability to work flexible hours; position may occasionally involve evening and weekend work
• Valid CPR/First Aid Certification Assets
• Experience working with people experiencing homelessness
• Experiencing working with people who have experienced domestic violence
• Experience working with people with mental health and substance use challenges
• Knowledge of the immigration system
• Workshop development and facilitation skills
• CPI certification

Hours: 35 hours per week. Monday to Friday, but may vary as needed (this may include evenings and weekends)
Job Type: Contract
Salary: $24.00 per hour
Date of Posting: October 23rd, 2023
Deadline of Applications: November 6th, 2023

Nellie’s is committed to the development of an agency that reflects the women it serves. Applications from Aboriginal Women, World Majority Women/Women of Colour, Lesbians, Bisexual Women, Transgendered Women and Women with Disabilities, Women who have experienced Violence and Consumer Survivors are strongly encouraged.
We regret that our shelter location is not physically accessible.

How to apply: 

Please email your application and expected salary to

Only those candidates selected for interview will be contacted. The successful candidate will be required to obtain a Police Records Check for the vulnerable sector.

This is unionized position.

Preferred contact method: