CSS Program Analyst

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Friday, January 19, 2018 - 5:00pm
Job terms: 
Full-time contract

Nature and scope

The YMCA of Greater Toronto, a leader in coordination of national and provincial programs, acts as the Ontario regional coordinator for the Client Support Services Program (CSS). The objectives of the CSS program are to provide resettlement services to more than 2,500 Government-assisted refugees (GARs) through an empowerment-oriented case management and community capacity building model of service delivery, while engaged in continuous quality improvement initiatives. The YMCA as the regional coordinator provides both indirect/direct services to GAR clients through a collaborative network with six (6) program partners. The key coordination activities include: regional administration; database management and reporting; communication and information sharing; and program delivery, support and training.

The CSS Program Analyst reports to the National Programs Manager (CSS and COA) and partners with YMCA IT Support in ensuring the province-wide program database is efficiently and effectively evaluated and developed to track program outcomes. The position is responsible for contributing to CSS reporting requirements through systematic gathering, analyzing and reporting of statistical and qualitative data. The CSS Program Analyst is also responsible to provide database training to program sites and liaise with the YMCA IT Support team for technical support. The CSS Program Analyst promotes the YMCA programs to the community and organizations in order to market the programs to those in position to assist the Association in achieving Strategic Outcomes. Additional program administrative tasks are also the responsibility of this position.


  • Provide advanced management, support and analysis for province-wide customized database system (Effort to Outcomes- ETO) with local sites and approximately 60-75 system users
  • Coordinate with National Programs Manager (CSS and COA) and YMCA IT Support team to implement a database/reporting structure in consultation with the CSS Program sites. Identify regional program reporting requirements, key settlement performance indicators/outcomes and successfully translate them into an efficient software model
  • Prepare monthly/quarterly and annual regional statistical reports that identify and analyze trends and progress of the CSS program
  • Coordinate with National Program Manager (CSS and COA) and YMCA IT Support team to implement new data system features and evaluation tools that can be used to measure program impact at the individual, community and regional level
  • Provide relevant data analysis to CSS Coordination Team for presentations and meetings; supports National Program Manager (CSS and COA) in presentation delivery as required
  • dentifies software application adjustments and finalizes standard program forms and reporting templates
  • Ensure quality standards of data integrity are in place, provides data integrity reports bi-annually to senior managers in each program delivery site, and ensures that the CSS Database effectively and efficiently captures government data requirements
  • Coordinates and delivers both online and in-person ETO software training to CSS program staff and managers as required
  • Participates in advanced database software training and workshops as required; liaises with YMCA IT support team to manage configuration changes and updates to the database. Updates database User Manuals, FAQs and trainings to reflect changes to the database or data collection requirements
  • Provides first level database support to the six program sites in collaboration with the YMCA IT Support team and tracks relevant system issues and required actions/follow-ups
  • Effectively trouble-shoots and problem-solves issues as they arise and keeps the National Program Manager (CSS and COA) informed
  • Demonstrates appropriate behaviours in line with our Mission, Vision and Values as reflected in our YMCA competencies; takes a member focused approach to increase their understanding of programs offered across the Association. Represents the YMCA and the Association in a professional manner
  • Understands the legal responsibilities and moral imperative to report suspected child abuse to Child Protection Services
  • Understands the importance of the volunteer staff partnership and integrates the value of philanthropy and volunteerism in dealings with staff, volunteers and members
  • Other duties as assigned


  • University Degree preferred, or completion of Community College Diploma, in Social Sciences, Research, Statistics, Community Development or related field
  • Minimum of two - three years of related work experience
  • Solid experience and understanding of data systems and reporting application software
  • Demonstrated knowledge with evaluation/research design, data collection and both qualitative and quantitative data analysis
  • Must possess advanced computer skills (Excel & Access)
  • Excellent communication and presentation skills; Experience with webinar/tele-conferencing tools, and other web-based applications
  • Well-developed interpersonal and relationship building skills; ability to establish rapport and excellent communication with members including participants, staff and volunteers
  • Excellent time management skills; attention to detail; the capacity to prioritize by assessing situations to determine urgency; ability to develop a work schedule, set goals, implement action plans and monitor progress
  • Able to facilitate groups and function in a diverse team environment
  • Commitment to working in a socially inclusive environment responding with sensitivity and personal awareness to the diverse needs of members including visible and non-visible dimensions of diversity
  • Communicates in a thorough, clear and timely manner and supports information sharing and goal achievement across the Association
  • The position requires the following Core Association Competencies: advanced competence in: Effective Interpersonal Communications; Ethics and self-management; Being Results Focused; Teamwork and Collaboration; Valuing Diversity and Social Inclusion; fundamental competence in: Being Member Focused and Relationship Building and Partnering;

Full Time Salaried Contract
Location / Region Yonge Street YMCA - Toronto

Job offers are contingent upon the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required.

How to Apply:

Please send résumé and cover letter quoting job posting # 835 by January 19, 2018 to:

Nicoleta Monoreanu
National Programs, Manager (CSS and COA)
2200 Yonge Street Unit 300
Toronto, ON M4S 2C6

416-928-3362 ext.22570

Email: Nicoleta.monoreanu@ymcagta.org

The YMCA of Greater Toronto values the diversity of people and communities and is committed to excellence and inclusion in our Association. We are committed to an environment that is barrier free. If you require accommodation at any stage during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation.

Thank you to all applicants for their interest but only those selected for further consideration will be contacted.