Digital Navigator, Newcomer Programs

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Wednesday, August 31, 2022 - 1:30pm
Job terms: 
Full-time contract


Position Type: Contract, Full-Time, 35 hours per week
Location: CCS Main Office located at 18 King Street East, Bolton & Southfields Community Centre located at 225 Dougall Ave, Caledon (combination of on-site and remote)
End Date: March 31, 2024
Deadline to Apply: August 31, 2022

Agency Overview:

Within our own six community service locations, six Peel Living buildings, and throughout the entirety of the Town of Caledon, Caledon Community Services (CCS) is helping shape the future of a caring and engaged Caledon community. We turned 50 last year! Our programs address community needs in a uniquely challenging and increasingly diverse GTA community. CCS is home to Caledon’s only accessible transportation program, the Exchange Community Hub that includes food supports and a range of activities, the Caledon Specialist Clinic, and personal support services for seniors. We offer settlement services and language classes for newcomers and comprehensive employment services for job seekers and local businesses. We provide paid training programs for Caledon youth as well as exciting internships and volunteer opportunities. Finally, we open our doors to the community daily within our two fabulous retail shopping destinations that support all of our programs. The breadth of our services makes for compelling opportunities to attract new friends and raise support for our work. Learn more at
Our Customer Service Vision: Making it Easy to Ask, Participate and Give
Position Overview: The Digital Navigator will work closely with the immediate team members (LINC Instructors, Settlement Worker, Digital Outreach Lead) and extended colleagues to create opportunities that support newcomers accessing online and hybrid language training and settlement services.

Position Deliverables/Accountabilities:

Reporting to the Manager, Newcomer Programs, the incumbent will:
• Support the implementation of the Rudder pilot project
• Coordinate, administer and lead onsite orientations for new clients
• Provide onsite and virtual support to individual clients from Literacy to CLB 8 in accessing online course delivery, including monitoring and responding to requests in the online support email account
• Plan and deliver online digital PD and training for instructors
• Provide support to instructors in the use of learning platforms and recommended technologies
• Work with instructors in integrating and enhancing digital literacy skills within the classroom
• Support the development of processes and policies for online language delivery within specified program areas
• Support the development and maintenance of learning platforms and databases as required
• Develop and maintain lists of recommended digital educational tools to complement existing tools
• Curate instructors’ online pages and assist in ensuring quality control of online resources
• Work on projects to support and advance online learning in consultation with relevant stakeholders
• Stay current with new trends and research recommended practices for online language delivery and technology supports
• Develop and maintain ongoing relationships with other Service Provider Organizations
• Provide support to LINC, Settlement, and Eh-Café clients, volunteers, and staff.
• Other duties as assigned

Summary of Qualifications:

• Bachelor's Degree or equivalent combination of education and experience will be accepted
• Recognized TESL qualification considered an asset
• 2 years’ experience in a similar position teaching adults
• Experience working with diverse and vulnerable populations (newcomers to Canada)
• Experience delivering technology training and support
• Experience working in a cross-cultural environment
• Experience in online teaching /distance education
• Experience in ESL curriculum development an asset
• Experience delivering direct service to newcomers preferred
• Experience working with CLB and Portfolio Based Language Assessment (PBLA) preferred
• Understanding and knowledge of adult education principles
• Understanding and knowledge of learning management systems and educational technology
• Effective Communicator; strong written and verbal English communication skills
• Passionate about helping others
• Committed to working with a team to build a great customer experience
• Ability to work independently and as part of a team
• Strong time management and organizational skills
• Proficient with MS Office 365 applications, various teleconferencing platforms, and educational applications
• Must be fluent in Punjabi
• Knowledge of additional languages is an asset
• Access to a personal device (smart phone or tablet)
• Driver’s Licence and access to a vehicle
• Satisfactory Criminal Record Check

How to apply:

Interested applicants can apply by forwarding an updated resume and cover letter via e-mail to by the deadline. Please cite competition #22-40.

We thank all applicants for their interest but will only be contacting those selected to attend an interview. CCS is an equal opportunity employer encouraging applications from qualified individuals from diverse groups including Indigenous peoples, visible minorities, persons with disabilities, persons of all sexual orientation or gender identity and other grounds identified under the Ontario Human Rights Code. CCS will provide information and/or accommodation pertaining to this job posting and/or the recruitment process in an accessible manner upon request.

Preferred contact method: