Employment Counsellor - NSLT

Job city: 
Mississauga, ON
Job region: 
Greater Toronto Area
Application Deadline: 
Wednesday, January 24, 2024 - 11:30pm
Job terms: 
Full-time contract


Position Title: Employment Counsellor – NSLT
Organization Structure: Reports to the Programs Manager
Job Classification: Counsellor
Job Status: Full-time contract until October 2024
Number of Positions: 1
Location: Mississauga
Wages: $25.93/hour for 40 hours/week

This is not a bargaining unit position.

About Polycultural

Be a part of Polycultural Immigrant and Community services! Founded in 1993, Polycultural is dedicated to hosting an open and inclusive environment for all. We are a multicultural melting-pot perfectly reflecting Canada’s diversity. We are like a family, have a culture filled with care and genuine connection with a very inclusive environment for all. With a diverse range of programs and services, we help individuals and families build a brighter future in Canada. Serving clients from over eight different locations across the GTA and Orangeville in more than 20 languages.


The Counsellor will be responsible for facilitating workshops and delivering one-on-one settlement and employment services to eligible refugees. This includes the delivery of Information/Orientation and Job Search Workshops, individual settlement and employment-related counselling and assessment; solution-focused counselling, language training, information, and referral provision, and facilitating information sessions on settlement/employment-related topics.


- Deliver all components of the settlement and employment services to refugees, including settlement and employment assessment, goal-setting and action plan preparation, identifying internal and external programs to achieve the set goals; job search workshops facilitation and follow-ups
- Deliver career exploration activities in groups and individually and provide comprehensive information on Canadian workplace culture, labour market, regulated professions and trades, and professional licensing
- Provide comprehensive information in-person, by phone, by e-mail, and through live chat and deliver Information on settlement-related topics, including Orientation to Ontario (O2O), sources of information and local resources, rights and freedoms, law and justice, legal assistance, immigration matters, language, and professional courses, financial assistance and benefits, housing, education for children and adults, healthcare services, transportation, community networks, and recreation
- Provide group sessions on topics, including general orientation for newcomers, information on healthcare, housing, legal information, immigration and citizenship, financial assistance, local community services for seniors, youth, family violence, and parenting
- Provide employment support (individual or group settings) based on the Transition to Employment for Newcomers model. This includes employment pathways sessions, pre-employment sessions, job search sessions, and employability skills and next steps sessions.
- Assist in goal-setting and action plan preparation, development, and implementation
- Market and promote refugees to employers, the business community, and industry groups
- Achieve the target number of successful placements
- Maintain strong working relations with agency programs and partner agencies
- Maintain the continuous and accurate records of clients assisted and services provided in electronic database and paper files
- Effectively track clients’ progress and provide reports for supervisor and colleagues
- Must meet targets set by the Programs Manager


Changes behavioural style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Planning & Organizing/Time Management
Establishes a systematic course of action for self or others to ensure the accomplishment of a specific objective. Sets priorities, goals, and timetables to achieve maximum productivity.

Using a variety of communication styles and strategies to foster open communications and the exchange of information and discussion on an ongoing basis.

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance services, avoid problems, or develop entrepreneurial opportunities. Plans for upcoming problems or opportunities and takes appropriate action.

Demonstrates strong commitment to meeting the needs of co-workers, managers, clients, or community members, striving to ensure their satisfaction.


- A degree or diploma in Employment or Career Counselling, Education or Business, and at least three years of experience working in the not-for-profit sector
- Excellent presentation and group facilitation skills with the ability to engage and motivate others
- At least three years of experience working with groups: developing and delivering presentations, seminars, workshops
- Demonstrated career, employment, and settlement counselling skills
- Strong knowledge of the Canadian labour market and labour market trends
- Proficiency in professional recognition in Canada, N.O.C., trade certification, and professional licensing information
- Competences in career and employment individual assessment, and job search techniques and process
- Familiarity with issues newcomers to Canada face in an urban setting and systemic barriers facing integration in economic, social, education, and cultural aspects of Canadian life
- Excellent interpersonal, cross-cultural, written, and verbal communication skills
- Demonstrated creativity and problem-solving and the ability to implement curriculum
- Ability to work flexible schedules on an as-needed basis
- Flexibility to work from various locations in the GTA as needed to achieve targets
- Use of own vehicle is an asset to the job
- Fluency in a second language is an asset

Other requirements

- A satisfactory Vulnerable Sector Police Check (completed when offer is made)

In support of persons with disabilities, Polycultural asks that job applicants with disabilities who require accommodation in the recruitment and selection process, to please advise Human Resources if contacted for an interview/testing so that suitable accommodation can be arranged. (In compliance with AODA, 2005, Integrated Accessibility Standards). If you require assistance in sending your resume due to a disability, please contact Human Resources directly.

We thank everyone for their interest in Polycultural; however, only those selected for an interview will be contacted.

Polycultural Immigrant & Community Services hires on the basis of merit and is committed to employment equity.

No phone calls please.

How to apply: