Evening Assistant Manager

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Tuesday, April 9, 2024 - 11:00pm
Job terms: 

“This is a full-time, non-union, contract position scheduled to work 35 hours per week from Monday to Friday, Evening Shift (3:00pm-11:00pm)”


  • Trains, develops and supervises shelter support workers, relief staff and security staff.
  • Oversees the delivery and coordination of program services, which includes supporting staff and client day-to-day issues, liaising with the city of Toronto’s Central Intake, follow up with hotel management.
  • Maintains and updates work schedules ensuring proper coverage of every shift and maintaining proper staffing.
  • Ensures incident reports and documentation are up to date.
  • Supports the hiring and training of new staff.
  • Work closely with other Assistant Managers and Manage to ensure smooth daily operations and clear communication provided between the different teams.
  • Coordinates/supports the delivery of services to clients.
  • Reviews/ensures files and documentation are up to date on data bases used.
  • Supports and lead shelter staff in managing crises and high-risk situations.
  • Ensures that the centre and its staff are in compliance with operational policies and procedures and Toronto Shelter Standards.
  • Works with team on developing and updating shelter policies.
  • Be available on call for staff emergencies at all times.


  • Post-secondary degree or equivalent and related management experience.
  • Minimum two (2) years of experience working in a shelter setting is required, with at least one (1) year of experience in supervising shelter programs and staff.
  • Excellent interpersonal, verbal, and written communication.
  • Demonstrated knowledge of the Toronto Shelter Standards.
  • Demonstrated ability in developing, implementing and evaluating programs.
  • Demonstrated knowledge in issues facing people experiencing homelessness.
  • Well-developed organizational, analytical and decision-making skills.
  • Advanced knowledge of Microsoft Office Suite, Internet, Excel and email is essential.
  • Experience in entering and monitoring data in an internet based database.
  • Ability to speak a second language would be considered asset.
  • Possession of a valid First Aid/CPR training certificate is required.
  • Possession of a valid Naloxone training certificate is required.
  • Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within past 6 months.
  • Must be fully vaccinated or be exempt from vaccination on human rights grounds. COSTI reserves the right to require information establishing the validity of the exemption.

How to apply:

Qualified candidates are invited to submit their resumes and cover letters as one file quoting reference #55-24 to the below link: