Financial Resiliency Program Coordinator

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Friday, September 18, 2020 - 5:00pm
Job terms: 
Full-time contract


For almost 30 years, North York Community House (“NYCH”) has been working with new immigrants and residents in northwest Toronto, providing the resources and opportunities they need to achieve their goals. We believe that everyone has the potential to lead a successful life in Canada and can play a role in building strong, resilient neighbourhoods – they just need the knowledge, skills, confidence and connections. This is the support North York Community House provides; this is where community lives.

Position Summary

The Financial Resiliency Program Coordinator will work closely with the Community Development staff and Financial Literacy and Empowerment team to provide free and unbiased financial resiliency training and supports. These group and 1:1 sessions are relevant to those experiencing systemic poverty in the northwest area of Toronto. The Coordinator will work with Peer Facilitators to try innovative community engagement methods to support increased economic resiliency in the communities we serve.


  • Develop and pilot a financial resiliency, peer-based education and awareness program that embeds community development, anti-poverty and anti-oppression into existing Financial Empowerment Curriculum
  • Hire, train and supervise Peer Facilitators to implement and co-deliver Financial Resiliency Workshops based on the needs of community residents
  • Adapt, revise and co-deliver (with colleagues and Peer Facilitators) Financial Resiliency Workshops relevant to the assets and needs of community members such as tax filing, benefits access, debt and credit management, banking, etc.
  • Develop a project work plan, tools and resources in collaboration with the Financial Empowerment team, Community Development team, resident leaders and other relevant stakeholders
  • Develop an outreach and networking plan that engages diverse stakeholders in order to reach target client groups, in collaboration with Peer Facilitators
  • Collaborate with community development staff and Peer Facilitators to outreach to local residents needing 1:1 financial resiliency supports and life skills coaching
  • Provide individualized support to clients around financial matters and make appropriate referrals to NYCH programs and services, and external services
  • Motivate and guide participants to identify the barriers, assets, tools and skills in order to take control of their individual and family financial well-being
  • Work with fellow staff and community residents to map the pressing financial and essential service needs of residents to inform program delivery (including housing supports, food access, childcare, educational opportunities, and employment needs)
  • Work with agency staff to build long term capacity around financial literacy/empowerment skills and co-design practices
  • Document project results, trends, gaps and opportunities, and complete a final project report as per funder requirements
  • Research, collect data, and evaluate programs to provide evidence- based recommendations for future financial resiliency programming that supports a resident led, resident empowered approach to economic empowerment and poverty reduction
  • Participate in team and relevant stakeholder meetings (online/ and or in person) on a regular basis
  • Track and submit expense claims for all project spending in accordance with NYCH financial deadlines and processes



  • The minimum level of education preferred is a degree/diploma in social sciences, community development, or training in financial literacy and /or coaching skills
    Or the equivalence of 2 years’ experience delivering financial literacy programs in the community

Experience and Skills

  • Excellent understanding of current social and economic conditions affecting low-income people, including significant knowledge in at least one of the following areas: federal and provincial income security programs and policies, the Canadian tax system, access to financial services, assets and savings vehicles, financial planning tools, anti-poverty or local economic wealth building approaches
  • Strong understanding of other resources and supports for low-income individuals and families
  • Experience working from a people centred strengths- based approach, with a demonstrated practice of anti-oppressive and social justice principles
  • Knowledge of and/or lived experience of pressing issues facing residents in the neighbourhoods of Lawrence Heights, Neptune, Lotherton, Marlee, Rustic, Weston, and/or Mount Dennis
  • Experience in providing 1:1 support in financial literacy, particularly using a coaching approach
  • Demonstrated skills and comfortability in providing online facilitation of group workshops
  • Experience mentoring and supervising peer workers and volunteers with varied skill sets
  • Excellent collaboration, partnership and network building skills
  • Effective time management and organizational skills; ability to juggle multiple responsibilities
  • Written and verbal communication – active listener and ability to frame and communicate clear, concise and accurate reports, plans, proposals, presentations
    Solid computer skills, specifically with Microsoft Office software
  • Excellent teamwork, networking and partnership development skills

Other Requirements:

  • Please state in your cover letter, if you are a resident of one of the identified communities: Lawrence Heights, Neptune, Lotherton, Rockliffe, Weston or Mount Dennis

Start Date: September 28th, 2020
End Date: March 31st, 2021
Hourly Rate of Pay: $27 - $28 per hour
Reports to: Manager, Community Development
Hours: Full-time (28 hours/week x 27-week Contract)
Location: Remote & some on site hours

How to apply:

Please submit cover letter and resume by Friday, September 18 by 5:00 pm to:

Financial Resiliency Program Coordinator - Hiring Committee

North York Community House

Click here to apply

Situated on the traditional territory of the Haudenosaunee, Wendat and Anishinaabe, NYCH is committed to equity and creating a respectful and inclusive work place culture that reflects the broad diversity of communities we work with. This includes immigrants, refugees, women, Indigenous and black people, people of colour, people with disabilities, and those who are LGBTQ2S+.

NYCH is committed to creating an inclusive and diverse workplace, and will provide accommodation as required throughout the interview and employment process. If you require accommodation, please let us know in advance and we will work with you to meet your needs.