General Counsellor (138-23)

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Tuesday, June 20, 2023 - 11:15pm
Job terms: 
Full-time contract

This is a full time Union contract position scheduled to work 35 hours per week. Current incumbent is on compassionate care leave.


  • Provides initial settlement services to Government Assisted Refugees (GARs) and/or jointly sponsored refugees upon arrival in Canada.
  • Provides grief and supportive counselling as well as follow-up services in special needs cases.
  • Undertakes intakes and needs assessment as required.
  • Develops, delivers and monitors Resettlement Assistance Program (RAP) orientation sessions.
  • Advocates and case consults with other social service organizations and service providers.
  • Provides crisis intervention as required e.g. in cases of family violence.
  • Facilitates clients post departure services needs including: school/English classes’ registration and referral to follow-up services, e.g. CSS/Life Skills program.
  • Documents records of services and activities in COSTI’s data base system and prepares necessary reports.
  • Refers clients to community & social service agencies for additional settlement and legal services.
  • Provides translation and interpretation services as required.


  • Social Services Worker diploma or equivalent with relevant practicum experience.
  • Minimum of one (1) year of experience providing initial settlement counselling:
  • Minimum six (6) months of demonstrated experience using RAP assessment tool to identify GAR client needs and make appropriate referrals based on the assessment.
  • Demonstrated experience providing workshops on rules & regulations of living in a shelter facility, accessing services in the community, health & safety, use of public transportation etc.
  • Demonstrated experience Applying Provincial and Federal Services for refugee clients or asylum seekers e.g. child tax benefits, GST/HST, OHIP, SIN etc.
  • Demonstrated experienced providing emotional supportive counselling.
  • Demonstrated experience advocating on behalf of refugees in accessing government and non-government services and health care.
  • Fluency in any of the following languages considered an asset: Arabic, Dari, Farsi, Spanish, Somali, Amharic
  • Demonstrated experience providing services in the following areas; wife and child abuse, LGBTQ2S, supportive counselling, resettlement and victims of torture, war and displacement.
  • Previous case management experience.
  • Knowledge of specific issues facing resettled refugees in general and the Resettlement Assistance Program more specifically.
  • Ability to negotiate and advocate with mainstream society and able to intervene during crisis.
  • Demonstrated experience in data-entry, documentation and reporting.
  • Knowledge of Internet, Email and Windows software e.g. Microsoft Office Suite.
  • Excellent communication, organization and coordination skills.
  • Possession of a current First Aid/CPR training certificate would be an asset.
  • Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within past 6 months.
  • Must be fully vaccinated or be exempt from vaccination on human rights grounds. COSTI reserves the right to require information establishing the validity of the exemption.

Location: Dixon Rd & HWY 401
Duration of Position: June 20, 2023 to September 1, 2023
Starting Salary Range: $27.90 to $ 30.03
Closing Date: 2023-06-20

How to apply:

Qualified candidates are invited to submit their resumes and cover letters as one file quoting reference #138-23 to the below link:

We thank all applicants for their interest in COSTI. However, only candidates selected for an interview will be contacted. No telephone calls please.

COSTI encourages applications from individuals reflecting the diversity of our community. COSTI is committed to fair and accessible employment practices and when requested, will make reasonable efforts to accommodate people with disabilities during the recruitment and assessment processes when filling positions.