General Counsellor (180-21)

Job city: 
Hwy 401 and Victoria Park, Toronto
Job region: 
Greater Toronto Area
Application Deadline: 
Tuesday, October 26, 2021 - 11:15pm
Job terms: 
Full-time contract


Costi requires a general counsellors for its Shelter services. Shelter Services provide short-term accommodation and support services for vulnerable populations experiencing homelessness including but not limited to families, refugees, women fleeing domestic violence and singles. COSTI’s shelters provide clients with a pet friendly dwelling.

This is a union contract position scheduled to work 35 hours per week. **


  • Provides initial intake and needs assessments for families/ individuals experiencing homelessness
  • Provides supportive counselling, crises intervention and follow-up services
  • Works one on one with clients to develop a case plan and connect them to supports and services in the community
  • Provides information and referral for legal support, income support (OW), employment support, education, health services and harm reduction support
  • Delivers orientation sessions on shelter rules, and settlement related topics
  • Advocates and case consults with other social service organizations and service providers
  • Documents services and activities in COSTI’s data base system and SMIS (Shelter Management Information System) and prepares necessary reports
  • Refers clients to community & social service agencies for additional support
  • Conducts room check to ensure safety and wellness of the clients
  • Administers first aid and naloxone if needed
  • Supports other operational activities to ensure smooth delivery of services


  • Social Services Worker diploma or equivalent with relevant practicum experience
  • Minimum of twelve (12) months experience providing case management and counselling in shelters:
    • Identifying needs through initial assessments and basic mental health assessments
    • Referrals to programs and education within COSTI and other social service
    • organizations, such as training, income support, legal support, etc.
    • Emotional supportive counselling
    • Experience in harm reduction support, crises intervention and de-escalation of violence
  • Previous case management experience is a must
  • Demonstrated experience providing services in the following areas; domestic abuse, mental health (diagnoses and undiagnosed), addiction, and chronic homelessness (singles and families)
  • Knowledge of specific issues facing homeless the population and refugees in general
  • Familiarity of Toronto Shelter Standards and how to implement when proving services
  • Ability to negotiate and advocate with mainstream society and able to intervene during crisis
  • Demonstrated experience in data-entry, documentation and reporting
  • Knowledge of Internet, Email and Windows software e.g. Microsoft Office Suite
  • Excellent communication, organization and coordination skills. Speaking a second language will be considered an asset
  • Possession of a valid First Aid/CPR training certificate is required
  • Possession of a valid Naloxone training certificate or equivalent is required
  • Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within past 6 months

How to apply:

Qualified candidates are invited to submit their resumes and cover letters, quoting reference 180-21, to:

Apply online

Thank you to all applicants who are interested in this position. Only selected candidates will be contacted for interview.