General Counsellor (22-22)

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Friday, January 28, 2022 - 11:30pm
Job terms: 
Full-time contract


  • Provides intake and assessment of client needs, barriers and assets in the development of their settlement plan, particularly to Farsi speaking refugees and newcomers
  • Through a Case Management service model, assists clients with information, referral, documentation, crisis intervention, follow-up and supportive counselling services
  • Organizes and facilitates one on one and group orientation sessions to newcomers on settlement related topics
  • Refers clients to community & social service agencies for additional support
  • Promotes the programs and services of the agency
  • Liaises with government, community groups, educational institutions and volunteers regarding services for clients
  • Keeps administrative records of services and activities, prepares necessary reports and inputs data using COSTI and ICARE databases
  • Performs other duties as required


  • Social Service Worker Diploma or equivalent with relevant practicum experience
  • Minimum of one (1) year experience in providing settlement counselling
    • This includes: Assisting clients in identifying long and short-term goals and developing settlement plans for initial or post settlement needs
    • Conducting needs assessments, to address any of the following issues:
      • Immigration (PR expiry, work permit), basic needs (food, shelter, banking), employment, Money and finances, childcare, housing (subsidy, Rent Bank), crisis intervention (child abuse, women & elder abuse), Income support (OW, ODSP, CPP, OAS), Education (high school, LINC, ESL, post-secondary)
    • Organizing and facilitating orientation sessions and support groups to address any of the following topics:
      • Initial and post settlement health needs e.g. Canada’s food guide, Elder Abuse, finding a doctor
      • Financial issues e.g. income supports, power of attorney
      • Safety e.g. fraud prevention, fire prevention
      • Seniors housing options, tenant rights, subsidized housing
      • Citizenship preparation
  • Thorough knowledge of settlement issues facing refugee claimants and new immigrants
  • Sensitive to the needs of newcomers and aware of the social and economic trends of immigrants
  • Experience in completing immigration and various government application forms
  • Demonstrated experience organizing and facilitating orientation sessions
  • Must be able to communicate in Farsi
  • Demonstrated experience with virtual platforms (Zoom, Microsoft Teams, GoToMeetings)
  • Strong customer service skills and demonstrated ability to liaise with community organizations
  • Experience in conducting various methods of outreach
  • Demonstrated ability to work under pressure of heavy caseload and deadlines
  • Sound knowledge of iCARE database, Internet, Email and MS Office in a Windows environment
  • Highly developed organizational skills, ability to multi-task and set priorities independently
  • Good written and oral communication skills in English is required
  • Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months
  • Must be fully vaccinated against COVID-19

How to apply:

Qualified candidates are invited to submit their resumes and cover letters as one file, by clicking on the below link:

Apply online