General Counsellor

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Thursday, December 14, 2017 - 11:45pm
Job terms: 


COSTI is a multicultural organization providing settlement, employment, and language training services. For more information about COSTI, please visit our website at

This is a non-union, part-time position scheduled to work 17.5 hours per week


  • Provides intake, assessment of client needs and development of both short and long term counselling and orientation services to newcomers, particularly refugees and newcomers from the Horn of Africa or South America
  • Through a Case Management service model, assists clients with information, referral, crisis intervention and supportive counselling services
  • Assists clients through information, referral, documentation, crisis intervention and supportive counselling services
  • Organizes and facilitates group orientation sessions
  • Provides follow-up to clients
  • Advocates and promotes the programs and services of the agency
  • Liaises with government, community groups, educational institutions and volunteers regarding services for clients
  • Keeps administrative records of services and activities, prepares necessary reports and inputs data using COSTI CISv2 and ICARE databases
  • Performs other duties as required


  • Social Service Worker diploma or equivalent with relevant practicum experience
  • Minimum One (1) year experience in providing settlement counselling
  • Thorough knowledge of settlement issues facing refugees and new immigrants
  • Sensitive to the needs of newcomers and aware of the social and economic trends of immigrants
  • Demonstrated experience organising and facilitating groups is essential
  • Able to communicate in Italian, Portuguese or French is considered an asset
  • Strong customer service skills and demonstrated ability to liaise with community organizations
  • Experience in conducting various methods of outreach
  • Demonstrated ability to work under pressure of heavy caseload and deadlines
  • Sound knowledge of CIS v2, iCARE database, Internet, Email and MS Office in a Windows environment
  • Highly developed organizational skills, ability to multi-task and set priorities independently
  • Good written and oral communication skills in English is required

This is a non-union, part-time position scheduled to work 17.5 hours per week.
Duration: January 2, 2018 - March 31, 2018 (pending confirmation of funding)
Starting salary range: $24.64 - $26.52 per hour
Location: 760 College Street, Toronto

How to apply:

If you are interested, please quote Reference #154-17 and send your resume with a covering letter to:

Mr. Michael Politi
Manager, Staffing and Orientation
COSTI Immigrant Services
1710 Dufferin Street
Toronto, Ontario M6E 3P2


Fax: 416-658-8537

COSTI encourages applications from individuals reflecting the diversity of our community. COSTI is committed to fair and accessible employment practices and when requested, will make reasonable effort to accommodate people with disabilities during the recruitment and assessment processes when filling positions.

Thank you to all applicants for their interest in COSTI. However, only candidates selected for an interview will be contacted. No telephone inquiries please.