General Counsellor RAD

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Monday, August 28, 2023 - 11:45pm
Job terms: 
Full-time contract


  • Provides initial intake and needs assessments for newly arrived families/ individuals. 
  • Provides supportive counselling, crises intervention and initial settlement services as well as follow-up services in special needs cases.
  • Works one on one with clients to develop a case plan and connect them to supports and services in the community.
  • Provides information and referral for income, employment and health settlement services.
  • Delivers orientation sessions on hostel rules, and settlement related topics.
  • Advocates and case consults with other social service organizations and service providers.
  • Provides crisis intervention and counselling e.g. in cases of conflict, 
  • Documents services and activities in COSTI’s data base system and prepare necessary reports.
  • Refers clients to community & social service agencies for additional settlement services support


  • Social Services Worker diploma or equivalent with relevant practicum experience.
  • Minimum of twelve (12) months experience providing initial settlement, case management and counselling for newcomers
    • Identifying settlement needs through initial assessments and basic mental health assessments;
    • Referrals to programs and education within COSTI and other social service organizations, such as language training, income support, health supports, etc.;
    • Emotional supportive counselling.
    • Experience in crises intervention and de-escalation skills 
  • Priority consideration will be given to those that speak a second language  
  • Demonstrated experience providing services in the following areas; wife and child abuse, resettlement and victims of torture, war and displacement.
  • Previous case management experience.
  • Knowledge of specific issues facing homeless population and resettled refugees in general.
  • Ability to negotiate and advocate with mainstream society and able to intervene during crisis.
  • Demonstrated experience in data-entry, documentation and reporting.
  • Knowledge of Internet, Email and Windows software e.g. Microsoft Office Suite. 
  • Excellent communication, organization and coordination skills.
  • Possession of a valid First Aid/CPR training certificate.
  • Possession of a valid Naloxone training certificate 
  • Must have a valid Vulnerable Sector Screening (VSS). The VSS must have been completed within the past 6 months.
  • Must be fully vaccinated or be exempt from vaccination on human rights grounds. COSTI reserves the right to require information establishing the validity of the exemption.

This is a full time Union contract position scheduled to work 35 hours per week** (current incumbent is on a secondment)
Location: HWY 401 and Dixon Rd
Duration:  September 1, 2023 – December 31, 2023
Salary range: $50,778 - $54,652 per annum + benefits
Closing date:  August 28, 2023

How to apply:

Qualified candidates are invited to submit their resumes and cover letters as one file quoting reference #178-23 to the below link: