Housing Drop-In Worker/Volunteer Coordinator

Job city: 
North York
Job region: 
Greater Toronto Area
Application Deadline: 
Friday, July 21, 2017 - 11:30pm
Job terms: 


COSTI is a multicultural organization providing settlement, employment, rehabilitation and E.S.L. services to newcomers. For more information about COSTI, please visit our website at http://www.costi.org


  • Assists drop-in clients to stabilize and maintain their housing through Housing Access, Housing Stabilization and Eviction Prevention services.
  • Conducts intake and needs assessments
  • Assists clients with housing applications
  • Provides case management services, supportive counselling and crisis intervention
  • Provides information and refers clients to appropriate services or programs
  • Educates clients on housing options and housing related issues including landlord/tenant rights
  • Conducts outreach activities and participates in relevant committees and community networks
  • Facilitates and/or co-facilitates support groups and workshops
  • Oversees the volunteer program; recruits, trains, monitors volunteers and student placements
  • Maintains program files, statistical information and evaluation data; prepares narrative and statistical service reports as needed
  • Recruits landlords and mediates with housing providers
  • Advocates on behalf of clients
  • Records client and service data in CIS, the agency database


  • Social Service Worker Diploma or equivalent with relevant Housing practicum experience
  • A minimum of nine (9) months of previous experience working in a housing drop-in centre
  • Demonstrated knowledge of housing and homelessness issues and the Housing First model of service
  • Previous experience providing supportive counselling
  • Sensitivity to issues of race relations, gender, abuse survivors and mental health; knowledge of newcomer/refugee and immigration issues
  • Previous experience working with volunteers
  • Experience in group facilitation within multicultural settings, using adult education principles
  • Knowledge of internet, email and Windows environment software, e.g. Microsoft Office Suite
  • A second language will be an asset
  • Must be able to work some evenings

This is a Union position scheduled to work 35 hours per week
Start date: July 31, 2017
Salary range: $44,294 to $47,672 per annum + benefits
Location: North York Sheridan Mall, 1700 Wilson Ave., Suite 114

How to Apply:

If you are interested, please quote Reference #94-17 and send your resume with a covering letter to:

Michael Politi
Manager, Staffing and Orientation
COSTI Immigrant Services
1710 Dufferin Street

Toronto, ON. M6E 3P2

Fax: 416-658-8537

E-mail: resumes@costi.org

COSTI encourages applications from individuals reflecting the diversity of our community. COSTI is committed to fair and accessible employment practices and when requested, will make reasonable effort to accommodate people with disabilities during the recruitment and assessment processes when filling positions.

Thank you to all applicants for their interest in COSTI. However, only candidates selected for an interview will be contacted. No telephone inquiries please.