Housing Worker NSLT – Ukrainian, Russian or Polish Speaking

Job region: 
Greater Toronto Area
Application Deadline: 
Friday, December 2, 2022 - 2:30pm
Job terms: 


Position Title Housing Worker NSLT – Ukrainian, Russian or Polish Speaking
Organization Structure Reports to the Program Manager
Job classification NSLT Logistics
Job Status Full Time
Number of positions 2
Location Mississauga, Etobicoke/Toronto
Wages $24.11/hr - 40 hrs per week

This is a bargaining unit position


The Housing worker is responsible for supporting Ukrainian temporary residents who arrived to Canada under the Canada-Ukraine authorisation for emergency travel (CUAET) in finding affordable and suitable accommodation, exercise their rights as tenants. The worker is expected to work co-operatively with others in the community; demonstrate flexibility in organizing work; show a high degree of initiative, discernment, and resourcefulness; must have excellent communication skills and demonstrate thoughtfulness in decision-making and assist refugee families in housing and purchasing furniture.


• Conducts housing needs assessment and assist clients in making decisions regarding accommodation
• Conducts housing search in the GTA for clients
• Analyzes the housing rental market and client’s needs and make recommendation that are within the budget
• Provides comprehensive information on housing choices and assist clients in selecting appropriate housing options
• If needed escorts clients to housing appointments and advocates with landlords on their behalf
• Secures appropriate and affordable housing for clients within a given timeframe
• Provides support to clients in negotiating and finalizing housing leases
• Informs clients about their responsibilities as tenants in order to maintain housing
• Recruits housing providers and maintains a data of housing providers
• Works with the community and stakeholders to encourage the development of new affordable housing units
• Conducts housing orientation sessions to ensure that clients understand rights and responsibilities of tenants and landlords
• Increase accessibility by delivering services at itinerant public and community spaces in collaboration with other service providers
• Provides information and referral to external programs and services to meet the needs of each client/family
• Conducts surveys to collect feedback and determine appropriate subject areas for workshops topics
• Maintain and expand client’s base through outreach, community penetration and itinerate functions
• Effectively track activities and provide accurate reporting to Program Manager
• Effectively track services in internal databases and provide accurate reporting for supervisor
• Achieves the targets set by program coordinator
• Actively participate in the professional development initiatives
• Other program operational duties assigned


Changes behavioural style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives.
Using a variety of communication styles and strategies to foster open communication, the exchange of information and discussion on an ongoing basis
Teamwork: Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support.
Accountability/Dependability: Accepts responsibility for quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines and work schedules.
Judgement: Makes timely, informed decisions. Analyzes options and determines appropriate course of action.
Commitment to Diversity: Recognizes the value of diversity and helps create environment that supports and embraces diversity
Does more than is required or expected in the job; does things that no one has requested that will improve or enhance services, avoid problems, or develop entrepreneurial opportunities. Plans for upcoming problems or opportunities and takes appropriate action.
Demonstrates strong commitment to meeting the needs of co-workers, managers, clients, or community members, striving to ensure their full satisfaction


• A degree or diploma in Community or Social Work, Counselling or Education and two years’ experience working with immigrant communities or a combination of experience and education that fulfills the requirements
• Knowledge of settlement and housing related services and resources in GTA
• Language Proficiency certificate identifying the fluency of English and target language skills (for ATIO members present the certificate of membership)
• Familiarity with issues facing newcomers in Canadian urban setting
• Excellent interpersonal, cross cultural, conflict resolution, negotiation, written and verbal communication skills
• Valid driver’s license is required, with access to a vehicle and a clean driving record
• Preference will be given to those who speak Ukrainian, Russian or Polish
• Must be willing and able to work on flexible schedules, as needed basis, evenings/weekends
• Computer proficiency for regular data entry, communication, and presentation with colleagues and partner agencies.

Other requirements
A satisfactory Vulnerable Sector Police Check (completed when offer is made)

How to apply:

To apply, click on link below, on or before Tuesday, November 15, 2022:

Polycultural reserves the right to post internally and externally.
In support of persons with disabilities, Polycultural asks job applicants with disabilities who require accommodation in the recruitment and selection process, to please advise Human Resources, if contacted for an interview/testing, so that suitable accommodation can be arranged. (In compliance with AODA, 2005, Integrated Accessibility Standards). If you require assistance in sending your resume due to a disability, please contact Human Resources directly.
We thank everyone for their interest in Polycultural; however, only those selected for an interview will be contacted.
Polycultural Immigrant & Community Services hires based on merit and is committed to employment equity.
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