Immigrant & Refugee Services Settlement Worker

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Friday, September 29, 2023 - 10:30am
Job terms: 



1. Client Services

• Complete client intakes and assessments according to Policies & Procedures
• Provide settlement services, including information, orientation and assistance to IRS clients and students.
• Assists clients in navigating government systems including completing required documentation.
• Implement case management functions through a collaborative process of assessment, planning, facilitation, care coordination evaluation, and advocacy for services to meet the newcomer’s needs.
• Liaise with Salvation Army ministries, settlement and community groups, educational institutions, mainstream organizations and government departments for up-to-date program and service information related to client needs.
• Working knowledge of immigration regulations and procedures
• Monitor, analyze and interpret the Immigration and Refugee Protection Act (IRPA), related guidelines, and policy or operational changes affecting immigrants and refugees.
• Assist in IRS events
• Provide training on a range of immigration and settlement topics, in person and through online media, to corps and staff including students and volunteers.
• Provide settlement assistance to clients at various satellite offices.
- Scarborough Scarborough Citadel. 2021 Lawrence Ave E..
- Yorkwoods Yorkwoods Community Church. 20 Yorkwoods Gate.
- North York Yorkminster Citadel. 1 Lord Seaton Rd.
• Travel required up to 50% of the time.
• Create, manage and update different types of social media related to the program such as YouTube and Facebook page.
• Respond to telephone, emails, Facebook messages or other social media inquiries from immigrants and refugees in a timely manner.
• Create informational materials for posting on IRS page and other related websites or e-groups.
• Able to work in a Christian organization and to promote the goals of the Salvation Army, IRS mission and program.
• Acts as a liaison between the Salvation Army church and the clients to assist individuals in achieving personal and spiritual well-being.
• Provide full range of outreach activities maintaining outcome data and statistics. Track client inquiries, identify opportunities, and make recommendations related to improving services.
• Coach placement students/volunteers in the various aspects of training in settlement and immigration matters.

2. Administrative

• Update CMS data on a daily basis.
• Submit timely monthly statistics to Program Coordinator.
• Maintain Settlement Binder up-to-date.
• Keep resource information up-to-date (bulletin board & hand-outs)
• Create and distribute the IRS E-Bulletin quarterly

3. Organizational

• Adhere to IRS & THLM Policies & Procedures
• Participate and contribute to IRS monthly Staff Meetings
• Participate and contribute to IRS planning process
• Represent IRS at THLM Joint Health & Safety Committee
• Attend outside meetings, as assigned
• Other duties, as assigned


• Reports to Program Coordinator
• Interfaces with all other staff including Residential Care Workers, Intake, other Counselors, Human Resources, Medical Services, S.A. Officers, Family services Coordinator, etc.
• External organizations and client contacts, including family members, social services organizations, etc.

Governance Boards and Councils: where required


• Reports directly to: IRS Program Coordinator
The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.


Education, Qualifications and Certifications:
• Social Service Worker Diploma or relevant university degree
• Solid knowledge about the legal implications of the Immigration and Refugee Protection Act (IRPA), related guidelines, and other immigration and settlement policies.

Experience and Skilled Knowledge Requirements
• Minimum 2 year settlement employment experience in a multicultural environment
• Familiarity with GTA community & social services
• Familiar with current Immigration legislation, forms, processes, policies and procedures
• Extensive practice in adult education at both peer and program participant levels

Skills and Capabilities

• Strong verbal and written communication in English
• Creative, self-motivated, good organizational skills, and able to motivate others
• Demonstrated ability and commitment to team work
• Demonstrated ability to meet deadlines
• Fluency (verbal and written) in a second language
• Ability to create products and services as part of the program outreach strategy.
• Proficiency in Microsoft Office products (excel, word, PowerPoint), and social media (Facebook page developer, YouTube channel manager, etc.) tools.
• Experience coaching and training placement students/volunteers in the social services field.

In support of our commitment to a healthy and safe workplace and community, The Salvation Army (TSA) has a vaccination requirement for all employees in Canada. The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and will be required to provide proof of full vaccination, prior to their employment start date. The requirement to be fully vaccinated is subject to provincial/territorial human rights legislation. If the candidate is unable to vaccinate for a reason protected by the Human Rights Code, a request for accommodation can be submitted and written proof satisfactory to TSA will be required.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.
You must advise your managing supervisor of your intentions prior to submitting your application.

How to apply: 

Attention: Employee Relations, cite IRS Settlement Worker
Please, no phone calls.
We thank all applicants, however, only those candidates to be interviewed will be contacted.

Preferred contact method: