Innovation Specialist, Creative Space for Newcomers

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Wednesday, September 22, 2021 - 5:00pm
Job terms: 
Full-time contract


North York Community House (NYCH) is a dynamic community agency that has been working with residents of under-resourced and low-income neighbourhoods in northwest Toronto for over 30 years. We are committed to helping people move out of poverty in order to build strong, vibrant communities. We support new Canadians, children, youth and their families, seniors, and local residents in becoming active and engaged citizens who are able to thrive and become leaders in their own lives and communities.

At NYCH, we pride ourselves on working collaboratively and creating a supportive environment. We recognize the work we need to do to improve and are constantly striving to do so. Our team has shown incredible adaptability, strength, creativity, and dedication in serving our communities during the COVID-19 pandemic, and we continue to learn and grow, and innovate while dealing with the challenges of this new reality.

Position Summary:

NYCH’s Creative Space for Newcomers is a project that engages Filipino and Arab-speaking newcomer families in co-designing new and innovative services to meet their emerging needs. NYCH is seeking an Innovation Specialist who will implement every phase of the project, from outreach and engagement, to leading the co-design of service models, to training staff in co-design and other innovative approaches.


  • Identify and implement engagement strategies with Filipino and Arab-speaking newcomer families with input from NYCH staff; provide connections to needed services
  • Further develop and adapt digital tools such as “Mom, Let’s Talk” podcast, and when safe and appropriate, conduct in-person outreach to engage new families
  • Lead co-design process with Filipino and Arab-speaking newcomer families to create new program models, and improve and adapt current programs to meet emerging needs
  • Use findings of previous work with youth peer leaders to further develop and implement inter-generational and mental wellness programs that help newcomer families settle more effectively
  • Further develop peer leader model to identify new opportunities to engage with more members of Filipino and Arab-speaking newcomer communities
  • Ensure models are appropriate and effective for online as well as in-person delivery
  • Work with Volunteer Coordinator to determine and develop opportunities for volunteer support
  • Work with a group of NYCH staff to build their capacity around using co-design and other innovation approaches to develop new models and adapt current programs
  • Take leadership role in encouraging the development and implementation of innovation strategies across NYCH
  • Share content around project progress, milestones, events, etc. with Communications Coordinator for promotion on social media
  • Develop evaluation plan to collect, analyze and share data and project impact
  • Use evaluation data to adapt/improve session design and delivery
  • Attend NYCH meetings, trainings, events, etc.
  • Produce and present regular reports to senior management team and funders


As our ideal candidate, you have:

  • Passion for using creative tools and approaches to improve programs and services, and for collaborating with community members to do this work
  • A minimum of 2 years’ experience in a non-profit environment using co-design and other innovation methods to engage communities in developing program models to meet their needs
  • Education/a combination of education and experience in community development, social services, social innovation or related field
  • Knowledge about issues facing newcomers to Canada; experience working with newcomers is an asset
  • Excellent engagement and facilitation skills including with community members as well as conducting staff training
  • Self-motivated team player and strong collaborator
  • Strong emotional intelligence and interpersonal skills with proven ability to build and maintain relationships with different stakeholder groups
  • Excellent critical thinking, judgement and problem-solving skills
  • Fluency in Tagalog or Arabic an asset
  • Expertise in verbal, written and online communications – clearly and appropriately communicates with different audiences; able to effectively convey complex issues and support open discussion; able to give and receive constructive feedback
  • Strong technology/online communication skills, including MS Office, online platforms and social media
  • An understanding of and ability to work from an anti-racism, anti-oppression approach and adhere to related policies

Additional Requirements

Successful clearance of a police reference check will be required

Working Conditions

  • Schedule will be arranged with supervisor
  • Currently work is remote/from home; travel may be required to NYCH and community sites, when in-person meetings are safe and permitted

Position Title: Innovation Specialist, Creative Space for Newcomers
Start Date: Contract to end of March 2024
Annual salary: $61,000 - $64,000
Reports To: Director of Strategic Initiatives
Hours: Full-time (35 hours/week)
Location: Remote/NYCH sites (when safe/permitted)

How to apply:

Please submit cover letter and resume by September 22, 2021 at 5:00 p.m. to:

Innovation Specialist, Creative Space for Newcomers – Hiring Committee
North York Community House

Apply online

NYCH is committed to equity and creating a respectful and inclusive workplace culture that reflects the broad diversity of communities we work with. This includes people who identify as immigrants, refugees, women, Indigenous, Black, 2SLGBTQ+ people of colour, and people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please let us know in advance and we will work with you to meet your needs.

Thank you to all applicants for their interest but only those selected for further consideration will be contacted.