Intake Worker/Coordinator - LINC

Job region: 
Greater Toronto Area
Application Deadline: 
Monday, November 14, 2022 - 11:45pm


Job Title: Intake Worker/Coordinator - LINC
Job Posting # IWC/SP-027/2022-23
Date Posted: November 3, 2022
Date Closed: November 14, 2022
Reports to: Manager-Newcomer Settlement Programs
Position Type: Part-time (18.5 hours/week)

About Organization:
Punjabi Community Health Services (PCHS) is a pioneer community-based not-for-profit, charitable organization. PCHS has been fulfilling the needs of diverse populations for 32 years by providing services in addictions, mental health, geriatric, health promotion, domestic violence, parenting, settlement and services for women, children and youth. PCHS has several research studies to its credit and recognized as an innovative organization for community development and its Integrated Holistic Service Delivery Model. PCHS is accredited. PCHS is a 2SLGBTQ sensitive organization.

About the Position:

The Intake Worker / Coordinator - LINC position is funded by the Immigration, Refugees and Citizenship Canada (IRCC). This position will facilitate the arrival of immigrants, provide protection to refugees, and offer programming to help newcomers settle in Canada. The ultimate outcome of the program is to help newcomers become fully engaged in all aspects of Canadian life – social, economic, political and cultural.

Qualifications and Skills:

• Diploma in social work or equivalent educational qualifications
• 3 years of experience in settlement services preferred
• Understanding and knowledge of the marginalized/underserved communities with emphasis on newcomers
• Experience working with immigrant communities and refugee population
Ability to conduct client intake and organize client documentation
• Knowledge of Immigration Contribution Agreement Reporting Environment (iCARE) is an asset
• Experience in building networks and partnerships
• Excellent computer skills with advanced proficiency in Microsoft Office
• Familiarity with Cloud technology and Share-Point is an asset
• Demonstrate verbal and written communication skills and the ability to communicate information to a variety of stakeholders effectively
• Superior time management skills, multitasking skills, and the ability to prioritize tasks with minimal supervision
• Ability to work independently, as well as in a team


• Required fluency in languages (Punjabi, Hindi and Urdu)
• Must possess a valid Ontario Driver's License, have regular access to a reliable vehicle and provide proof of adequate vehicle insurance
• A satisfactory current Vulnerable Sector Screening (Criminal Record Check) report
• Current CPR and First-Aid certification
• Vaccines (COVID-19 and others) are a job requirement unless you have an exemption on a medical ground under the Ontario Human Rights Code.

Responsibilities and Duties: (but not limited to)

• Screen clients for initial assessment, identify needs, background information, determine the eligibility for settlement program;
• Based on initial assessment, create a client file in the database and on paper
• Maintain client appointments
• Outreach and promotion of services to the target group
• Responsible for distribution and compiling client satisfaction surveys, and feedback forms.
• Responsible for follow-up clients as directed by the settlement counsellor
• Maintain inventory control of resource materials and other necessary documents and/or supplies for the settlement program
• Statistical data collection and summarize, day-to-day record keeping
• Participate in team meetings, staff meetings and committee meetings as required
• Abide to the internal policies and procedures of the organization and to the privacy and confidentiality of the client’s information
• Any other responsibility as assigned and that is complimentary to the settlement program
• Service coordination with other service providers to meet the immigrants and refugees’ needs and facilitate access to settlement, language training, employment and other community services.
• Other duties as assigned

Organizational Responsibilities:

• Actively contribute to the mission, vision and values of PCHS
• Follow the organizational Code of Ethics and professional standards of your certification and your position in the organization
• Adhere to the policies and procedures of your program(s) and organization
• Perform the duties outlined in this job description
• Contribute in a positive way to the overall success of the program and organization
• Participate in the establishment of program goals and objectives and set service priorities based on it
• Demonstrate a positive and professional attitude when representing the organization in the community
• Actively encourage the involvement and empowerment of clients/ survivors
• To follow the direction of the Joint Health, Safety & Wellness Committee in compliance with the Occupational Health and Safety Act (OHSA)

Hours: Part-Time, 18.5 hours per week (Some evenings and weekends work is required)
Position to commence: November, 2022

How to apply:

Please submit your resume by November 14, 2022 to the Hiring Committee at

Please add Job Posting # IWC/SP-027/2022-23 to the email subject line and cover letter.

PCHS offers an attractive and rewarding work environment. We appreciate all applicants' interest, but only those under consideration will be contacted for an interview.

PCHS is committed to diversity in its workplaces and welcomes applications from all visible minority groups, women, Aboriginal persons, 2SLGBTQ, persons with disabilities, among other self-identified diverse groups. We also provide accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act ('AODA'). If you require accommodation for a disability during any stage of the recruitment process, please notify Human Resources.

Preferred contact method: