Job Coach

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Tuesday, October 15, 2019 - 4:00pm
Job terms: 
Part-time contract


Specifics: Self-directed, off-site role, interacting with employers and program participants. Provides one-on-one support to participants at worksite. Supports the employer by being readily available to be at the workplace and assist with training, orientation and performance goals. Daily activities are self-guided, distributed between time in the office and on the employment site, are aligned with specifics of the work experience, program support, and participant needs.

Job Coach follows individual needs of program participants and works with them for a smooth transition into workplace. Develops and tailors coaching plans with the program participants aligned with specifics of the workplace. Coaching models are coordinated with the team and approved by the program supervisor.

Job coach is empowered to develop tentative calendars of on-site and off-site activities for the week, including schedules to monitor integration into workforce, by planning visits to the employment site for coaching and mentoring (guided by placement needs and coordinated with direct supervisor and program teams). Maintains regular open communication, feedback to, and coordination with other team members for better support and program delivery.

Primary Function:

The Job Coach works with businesses (employers) and job seekers (program participants) during work experience, subsidized and non-subsidized. Provides direct coaching support to assist individuals with employment integration process, and assist businesses to fill in positions, train on the job new hires leading to job retention and growth.

Strong preference will be given to candidates who can demonstrate proven understanding and knowledge of the LD community and individuals with disabilities.


Preparation to Work experience/Placement: 20%

  • Work with participants to prepare them for targeted employment, determine employment goals prior to employment, and goal implementation and learning on the job during the work experience
  • Facilitate workshops on certain employment related topics approved by direct supervisor to support program and to better understand participant needs
  • Take part in recruiting and orienting participants
  • Support assessment and re-assessment of registered program participants
  • Provide guidance in identifying and matching career interests, skills and aptitudes and assist in identifying employment pathway that meets individual needs
  • Assist participants develop employability tools (resume, cover letter, cold calling, interviewing)
  • Keep updated on the labour market, specific careers and occupations, education, training and employment opportunities and career planning and job search strategies
  • Maintain relationship with program participants to establish trust
  • Mentor and individually coach participants to support career management and prepare them to match the jobs requirements
  • Conduct re-assessments - conversation with participants to identify potential recurring barriers they face in order to assist them overcome and prevent risks of job loss
  • Develop customized individual support to participants, guidance and coaching
  • Accompany participant to job interview(s), review interview process
  • Review job offer, job description and contracts with participants for clarity, make sure participant understands the details, rights and responsibilities

Regular Job Coaching to participants and businesses: 75%

  • Directly monitors work experiences of participants and local businesses, by continuous and regular job coaching supports (daily/weekly, early, occasional, ad-hock, check-ins, monitoring) based on individual and placement needs. Works with staff and participants to ensure successful job placements, including identification of accommodation requirements. Monitors placement performance by providing visits to employment site, conduct conversations and meetings
  • Working in tandem with job developer, support the process of work experience/placement for participants
  • Accompany participants on a first day at work, as per identified need
  • Develop calendar of coaching interventions and visits, coordinate with program team, docket time and adequately adjust
  • Guide, instruct, educate, train and support participants at worksite
  • Support participants with appropriate sensitive approach on disclosures
  • Assists participants to develop necessary employment attitudes, skills and behaviors at workplace
  • Identify challenges for successful workplace integration
  • Develop tools: work place sequence, written instructions and break down tasks
  • Use coaching techniques such as prompting, modeling, reinforcement and teach self monitoring techniques
  • Develop support and learning plans with the local business, as is appropriate
  • Manage risk of job loss, follow the protocols to mitigate the risk
  • Handle records of the work performed (contracts, payrolls, timesheets, payment records from businesses, attendance sheets) in timely manner
  • Verify and docket hours, outstanding payments and pay rate according to the program’s compliance protocols
  • Mentor local businesses, mediate, act as advocate for participants, mitigate risk of termination and support rationalization need for job retentions
  • Effectively monitor performance during work experience (work with participants in meeting job performance requirements and in establishing positive workplace relationships)
  • Conduct evaluative meetings with businesses and participants
  • Receive and review mid-term and final evaluations from employment/placement

Program support - reporting: 5%

  • Provide regular reports on implementation of individual action plans, on integration supports and performance, and outcomes as outlined in placement plans
  • Continue to support clients accessing the job retention part or direct hire
  • Manage client files in paper (and electronic) formats, update client notes regularly
  • Conduct outreach activities and recruitment as per program requirements
  • Work closely with industries and sectors to ensure updated information on occupation prospects
  • Informs team about emerging employment related matters
  • Attends staff meetings and participates in reporting and decision-making as required
  • Facilitate constructive and culturally sensitive communication between LDATD staff and clients
  • Coordinate information, activities and linkages with other LDATD programs


Required Qualifications, Experience and Skills (N.O.C: 4153; 4033; 4215):

  • Bachelor’s Degree/College Diploma (Career Counselling, Humanities, Social / Support Work, Sociology, Human Resources, or related studies)
  • Minimum of 3 years of practical experience in aspects of employment, careering, job searching, labour market, facilitation, coaching in the area of employability, life skills and job retention
  • Competent in career counselling, coaching, needs assessment, experience at job
  • Solid knowledge, practical coaching and facilitation experience in Labour Market, LM trends, industries and sectors, N.O.C, professions and trades in GTA
  • Records with learning plans, resume writing and interviewing skills
  • Practical knowledge of challenges and systemic barriers to labour market integration for job seekers with exceptionalities, newcomers, newly graduates, individuals with low or no work experience
  • Working experience in a community based, fast-paced environment, client support and client-oriented services and programs
  • Solid understanding of community resources, programs, supports, funding and required reporting milestones and procedure
  • Knowledge of computerized career and job search tools
  • Understanding of Learning Disabilities (LDs) and Attention Deficit Hyperactivity Disorder (AD(H)D)
  • Understanding of barriers individuals face in everyday life and social and economic integration
  • Strong interpersonal skills and cultural competency
  • High level of communication ability – listening, spoken and written
  • Strength in building rapport and customer service
  • Reliable, dedicated team player
  • Self-motivated, self-directed, goal and results-oriented, with ability to set priorities and remain focused on results
  • Organized, flexible and adaptable: with superior time management skills
  • Proficient at providing quality reports and deliverables
  • Ability to work with diverse groups of people in a multicultural/multiracial/ anti-oppressive environment
  • Proficiency with computers and software applications Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), various web browsers, Internet networks, employment tools
  • Valid driving licence and access to vehicle

Working conditions:

Work hours:

  • Regular work week are 25 hours, not including lunch break
  • Self-directed role, with time in the office and on the employment site
  • Flexible to work between 9:00 and 5:00 pm, coordinated with immediate supervisor to respond to program priorities
  • Renewable contract position, reports to program supervisor
  • Start date: ASAP


  • Within LDATD office locations/program locations in North York
  • Self-directed role, with time in the office and on the employment site

How to Apply:

Qualified applicants are invited to submit cover letter and resume quote in subject line: LDEEP Job Coach by October 15, 2019 at 12:00 p.m. to:


The Agency conducts continuous interviews (telephone screening and personal interviews) and will hire the first suitable candidate.

Thank you to all applicants for their time and interest in our organization; only those selected for an interview will be notified. No phone calls.