Learning Experience Designer

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Wednesday, May 10, 2023 - 5:00pm
Job terms: 


Position title: Learning Experience Designer
Hourly rate: $37.50 - $38.76
Reports to: Learning Experience Design Manager
Hours: Part-time (17.5 hours/week)
Duration - 1 year contract
Location: Hybrid ( Remote/ NYCH and Community locations)

Who We Are

North York Community House (NYCH) is a dynamic community agency that has been working with residents of under-resourced and low-income neighbourhoods in northwest Toronto for over 30 years. We are committed to helping people move out of poverty in order to build strong, vibrant communities. We support new Canadians, children, youth and their families, seniors, and local residents in becoming active and engaged citizens who are able to thrive and become leaders in their own lives and communities.

At NYCH, we pride ourselves on working collaboratively and creating a supportive environment. We recognize the work we need to do to improve and are constantly striving to do so. Our team has shown incredible adaptability, strength, creativity, and dedication in serving our communities during the COVID-19 pandemic, and we continue to learn and grow, and innovate while dealing with the challenges of this new reality.

Position Summary

Working with the Learning Experience Design Manager, the Learning Experience Designer will assist with the planning, development, implementation, and evaluation of various learning experiences for NYCH staff and their clients. This position ensures, high quality in-person, online, and hybrid learning experiences intended for newcomers, and supports NYCH’s strategic goal of shifting to a hybrid service delivery model.

The role will involve supporting the Journeys to Active Citizenship project, a five-year program that focuses on building civic engagement programming for and with immigrants and refugees.

Main Responsibilities

Using inclusive and evidence-based learning frameworks, the Learning Experience Designer is responsible for the following activities:

**Design and conduct needs analysis and learner research using various research techniques (interviews, focus groups, questionnaires, and relevant literature review)
**Create analysis reports to inform learning experience design and development

Learning design
**Create learner personas and learning journey maps based on the analysis and research
**Develop learner-centered outcomes for various learning experiences that align with overall program goals
**Design activities and relevant assessment tools that consider diverse types of learners

Production and implementation
**Create facilitator guides, materials, and relevant assessment tools that consider learners with diverse abilities
**Assist in developing accessible learning content (e.g., videos, slide decks, worksheets, other resources)
**Support in testing developed learning experiences with NYCH staff and project partners

Quality assurance
**Develop evaluation processes and tools for learning experiences
**Evaluate, create report of the successes and challenges of learning experiences to the stakeholders
**Review feedback from the stakeholders and revise learning experiences in collaboration with internal team members and evaluators


A degree/education that is relevant to the position
Or the equivalent acceptable combination of education and experience working in the non-profit sector

Experience and Skills

**3+ years work experience in curriculum development
**Experience in applying adult learning principles in developing learning experiences in various formats
**Experience in developing/implementing evaluation processes and tools for online learning programs
**Knowledge of Universal Design for Learning (UDL) and strategies on implementing its principles
**Demonstrated knowledge of, and experience with, applying principles of civic engagement
**Experience working with diverse communities, including people from diverse cultures, levels of ability and education, and language groups
**Strong understanding of common issues faced by newcomers and ability to communicate them effectively for different stakeholders
**Proven experience in working in teams in a respectful and inclusive manner
**Proven experience in handling multiple tasks to meet tight deadlines
**Experience with Learning Management System (LMS), specifically Moodle in learning design and/or curriculum development (Moodle Educator Certification an asset)
**Familiarity with H5P, Articulate Rise and 360, and Vyond

Other Requirements

**May require travel outside Toronto to work regularly from several NYCH and community sites
**May be required to carry laptop computer, cell phone and/or materials and supplies to different locations
**Documented proof of a valid police reference check is required for employment at NYCH, as well as an annual declaration.
**Typically works regular hours Monday – Friday from 9:00 am to 5:00 pm with occasional evening / weekend work.
**Blended model – working partly on-site at NYCH locations & other community sites and partly remotely.
**Candidates will be asked to declare their vaccination status during recruitment process. **Successful candidates will be required to provide proof before or directly upon the start of their employment.

How to apply: 

Please submit cover letter and resume to the link below by Wednesday, May 10, 2023, by 5:00 p.m. to:


Learning Experience Designer – Hiring Committee, North York Community House

Preferred contact method: