Manager, Family Treatment Services

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Thursday, October 26, 2017 - 5:00pm
Job terms: 
Full-time contract

Organization Overview

Aisling Discoveries Child and Family Centre strives to give children and their families the skills and knowledge not just to cope, but to thrive. Established in 1998, we are an accredited charitable organization providing prevention, early intervention, children’s mental health and autism services primarily in Scarborough and East York.   We work in partnership with families and communities to strengthen the emotional and social well-being of children and promote their healthy development.  Serving almost 13,000 people last year, Aisling Discoveries vision is a community where all children reach their full potential.

Position Summary:

This position is responsible to oversee the delivery of family treatment services including intake, individual, group and family counselling including various specialized programs. This position is responsible to provide clinical and administrative supervision of clinical supervisors, child and family therapists and program assistants.  This position provides lead responsibility for clinical group work; coordinates the work of the clinical consultants and liaises with key agencies in the community. This position contributes to 24/7 On Call management service approximately twice a year for one week each.


  • Provides clinical direction, guidance and support to supervisory staff within a multidisciplinary approach to ensure quality service to clients.
  • Provides supervision to program assistants and ensures work flow distribution of service needs while delivering effective administrative support.
  • Meets clinical consultation needs of staff, identified by supervisors by coordinating the work of the resource consultants.
  • Ensures adherence to professional standards of service consistent with legislative requirements, directives and expectations of funders and Agency policies, procedures and practices.
  • Builds effective clinical service team that demonstrates commitment to agency values, continuous learning, quality improvement, innovation and adaptation to change.
  • Facilitates change management processes to help supervisors and front-line staff adapt.
  • Ensures that supervisors meet service targets (clients served and direct service hours) on a regular basis.
  • Approves time sheets, authorizes vacation requests and monitors attendance records on a regular basis.
  • Manages the planning, development and implementation of the Centre's mental health treatment services (including overseeing groupwork) to ensure that services are carried out in accordance with relevant legislation and the Centre's mandate, mission, philosophy and clinical standards of service, including policies, procedures and practices.
  • Focuses on clear communication and rationale for decision making; staff engagement; and consistency, predictability, accountability across all counselling teams.
  • Facilitates community participation (i.e. consumers and other service providers) in the ongoing development of treatment programs.
  • Assists in the development and implementation of program evaluation in collaboration with supervisors, manager, program evaluation and continuous improvement and the director, clinical services.
  • Reviews and analyses service statistics ensuring accurate, timely submissions to requests from funders and senior management and takes appropriate action.
  • Develops and monitors program budgets in collaboration with directors.
  • Ensures adherence to agency policies, procedures and practices.
  • Provides On-Call service including timely completion of Serious Occurrence reports as required.
  • Performs other duties as assigned, including coverage in the absence of the director, clinical services.


  • A graduate level education in social sciences/social work or psychology plus four years related experience and exemplary performance in a clinical and administrative supervisory capacity are required. This position requires functional computer knowledge and ability to operate computers and related technology comfortably and efficiently, from word processing to data management. A valid Ontario Driver’s License and access to a car would be an asset. Must be a registered member in good standing of the OCSWSSW or CRPO.

Skills and Abilities:

  • A thorough and broad knowledge of clinical and management theories and practices, as well as related legislation (e.g. Child and Family Services Act) and MCYS directives are essential.
  • Knowledge of the community served by the Centre; and a demonstrated understanding of access and equity issues; and awareness and sensitivity to diversity in the workplace and within the community are essential.
  • Awareness, training, knowledge and experience in providing a range of treatment and consultation services to culturally and racially diverse communities are essential.
  • Must have ability to motivate supervisors and staff to provide high quality services to children and families while building a strong, cohesive team.
  • Excellent planning, organizational and administrative skills, including excellent oral and written communication skills.
  • Strong supervisory, coaching and team building skills are essential.
  • Demonstrated ability to coordinate and lead a multidisciplinary team. Must have the ability to take initiative, work with minimal supervision and meet deadlines.
  • Must have demonstrated commitment to continuous quality improvement, innovation and adaptation to change and demonstrated ability to manage financial resources.
  •  Fluency in a second language is an asset.
  • Sound judgement as well as sound analytical, negotiating, consensus building, problem solving, and decision- making skills are essential.

This position is not in the bargaining unit
12 month contract full-time position
Start date: January 08, 2018
Hours of Work1: 35 to 40 hrs/week. Work is performed within the office setting and in the community. May encounter unpredictable situations that require immediate responses.  Ability to cope with numerous competing demands is required. At times to work non-standard work hours, such as evenings and weekends as determined by service and administrative needs.

How to apply:

Please send résumé and cover letter by 5:00 p.m. on on October 26, 2017 to:

Manager, Human Resources
Aisling Discoveries Child and Family Centre
25 Milner Avenue, Suite 110
Scarborough, Ontario M1B 5N1


Fax: 416-321-1510

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act (AODA) a request for accommodation will be considered throughout the hiring process.

Only candidates that are being offered an interview will receive a response.