Manager - Intensive Case

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Wednesday, July 31, 2024 - 3:00pm
Job terms: 

Organization Overview

Our Place Peel is a growing, community-based, non-profit charitable organization that is focused on providing shelter and outreach support for homeless and disadvantaged youth aged 16-24 in the Region of Peel. We are a leading organization recognized in the community for our commitment to providing youth in need with a safe environment and access to services to help them achieve independence and foster growth.

Our Place Peel’s mission is to empower youth through prevention, intervention and support in accessing safe and sustainable housing. Their vision is for all youth to have a place to call home.

Position Profile:

The Intense Case Manager (ICM) works collaboratively with the Our Place Peel "Home for Good" team and community organizations to support the most vulnerable and chronically homeless youth, ages 16-24, in the Region of Peel. The Intense Case Manager provides assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual's comprehensive needs in order to achieve greater life stability.
The ICM empowers youth, draws on their own strengths and capabilities, and promotes an improved quality of life by facilitating timely access to the necessary support and thus reducing the risk of homelessness.

This is a full-time position with the flexibility to work evenings and weekends.

Role Overview:


  • Promote and encourage youth engagement and positive youth development in care path planning and establishing goals by fostering therapeutic relationships.
  • Conduct assessments, utilize care planning tools, facilitate care coordination, and advocate for access to services.
  • Collaborate with staff to ensure wraparound services are being offered through outreach, mental health services, providing harm reduction support and housing.
  • Develop relationships with primary health/community health providers to ensure youth have access to health care and make referrals to other professional supports depending on individual needs.
  • Maintains accurate client records including case note documentation and progress reports.
  • Responsible for compiling statistical information and preparing monthly reports.
  • Participate in a coordinated service Housing First Model.


  • Degree in Social Services or related field or equivalent combination of education and/or experience.
  • 2-3 years experience with case management.
  • Knowledge of housing first for youth, trauma-informed care, and harm reduction practices.
  • Experience supporting youth experiencing chronic homelessness, mental illness and substance usage in obtaining housing, employment, educational and community opportunities.
  • Strong organizational, time management and planning skills.
  • Excellent writing and documentation skills.
  • Ability to work rotating shifts including some weekends and holidays.
  • A valid Ontario Driver’s License, access to a vehicle and $2,000,000 (minimum) liability car insurance coverage are mandatory.
  • Valid CPI/ UMAB and First Aid/ CPR certifications.
  • Satisfactory Vulnerable Sector Police Check that meets the standards of Our Place Peel.
  • Must be flexible to work at Brampton and/or Mississauga location.
  • Must be fully vaccinated against COVID-19, subject to applicable legislation.

What We Can Offer You:

  • Paid Time off
  • Casual Dress
  • On-site parking
  • Training and education allowance
  • 100% employer-paid benefits
  • Wellness program
  • Employee and Family Assistance Program
  • Opportunities for Growth
  • How to Apply:

    If you are a compassionate, highly motivated and results-oriented individual, with a passion for supporting youth, please send your updated resume and cover letter by clicking on this link:

    Thank you to all applicants for their interest in Our Place Peel. We thank everyone who applies. Only qualified candidates selected for interviews will be contacted.

    Our Place Peel is an equal-opportunity employer. Accommodations for disabilities will be provided to support participation in all aspects of the recruitment process upon request. We are dedicated to providing an atmosphere free from barriers in order to promote equity, inclusivity and diversity. We celebrate and welcome the diversity of all employees.


    This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.