Manager for Youth Services (YOCISO)

Job city: 
Job region: 
Eastern Ontario
Application Deadline: 
Tuesday, February 5, 2019 - 5:00pm
Job terms: 


Ottawa Community Immigrant Services Organization - OCISO supports immigrants through the journey of making Canada their home by providing creative and responsive programs that are culturally and linguistically appropriate, by building community through mutual respect and partnerships, and by fostering healthy and inclusive spaces for open dialogue and healing.

Position Summary:

The Manager of Youth Services (YOCISO) Program is responsible for the overall leadership and operations of YOCISO program, providing direction and support to the YOCISO team. The incumbent holds accountability, working with the team, for program operations, planning, administration and human resources management.

The YOCISO program provides a wide range of services to support immigrant and refugee youth with their settlement and integration journey by providing them with services that facilitate their successful integration into Canadian society and support them to become active and engaged citizens.

Reports to: Executive Director


  • Ensures community leadership and works in close collaboration with the team to facilitate the effective delivery of YOCISO services that sustain immigrant and refugee youth well-being through the journey of integration and full participation
  • Develops program communication and collaboration strategies; liaises with service providers and community groups to provide additional support to clients whose needs are beyond the scope of the program
  • Develops and implements programming that will expand OCISO’s leadership in the multicultural youth field, bringing together the expertise of community groups, professionals, external partners, policymakers, principals and school boards.
  • Provides support and direction to team in complex and high-pressure situations
  • Is responsible for program’s fiscal and human resources management and implementation of OCISO’s policies and procedures.
  • Determines and pursues new sources of revenue/funding to strengthen and expand the program.
  • Conducts program evaluation and oversees the development of specialized youth services
  • Ensures that data is gathered to provide timely statistical information to funders.
  • Demonstrates a commitment to OCISO’s culture of respect management approach and anti-racism / anti-oppression policy within the work environment and in the community


  • Master degree in a social science or administration, or a combination of a Bachelor degree and at least three years of experience in program development
  • Three (3) years of demonstrated management experience with preference given to those with additional experience in the provision of supervision, coordination and/or management of a program
  • Proficiency in program development, delivery and evaluation, preferably in a community-based setting
  • Proven ability to work effectively in a multi-disciplinary and multicultural team environment and the ability to supervise and direct staff
  • Experience in government and community relations
  • Knowledge of the settlement journey experienced by newcomers, particularly newcomer youth
  • Effective interpersonal, organizational and cross-cultural communication, negotiation, public relations and public speaking skills
  • Demonstrated skills in planning, organization and time management
  • Excellent verbal and written skills in English. Other languages are desirable
  • Demonstrated ability to integrate in-depth knowledge of equity, access, and anti-racism into all aspects of program and policy development
  • Proficiency with MS Office Suite, database applications, internet applications, social media and flexibility with regard to work time

Term: Full time (35hours/week) – February 2019 - Indefinite
Salary & Benefits: $57,000 - $59,000 annually. Comprehensive benefits plan including health, dental, an RRSP plan and a generous leave entitlement.

How to apply:

Please send a cover letter and a resume by 5:00 p.m. on February 5th, 2019 to:

Halimah Shaw, H.R. Administrator


OCISO encourage applications from qualified people of all backgrounds, including women, members of visible minorities, Aboriginal peoples, and persons with disabilities.

OCISO is committed to accessibility in employment and to ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with AODA, OCISO will endeavor to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify the HR Administrator upon scheduling your interview.

Thank you to all candidates for their interest, only those selected for an interview will be contacted.