Migrant Worker Support Program (MWSP) Counsellor

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Monday, April 8, 2024 - 11:45pm
Job terms: 
Full-time contract

About Polycultural

Be a part of Polycultural Immigrant and Community Services! Founded in 1993, Polycultural is dedicated to hosting an open and inclusive environment for all. We are a multicultural melting-pot perfectly reflecting Canada’s diversity. We are like a family, have a culture filled with care and genuine connection with a very inclusive environment for all. With a diverse range of programs and services, we help individuals and families build a brighter future in Canada. Serving clients from over eight different locations across the GTA and Orangeville in more than 20 languages.


The Migrant Worker Support Program (MWSP) Counsellor is responsible for promoting the MWSP program to temporary foreign workers arriving to Pearson International Airport. The MWSP Counsellor is responsible for increasing migrant workers’ awareness and understanding of their rights and responsibilities, as well as providing information about Polycultural, community, and government services. The MWSP Counsellor is responsible for meeting assigned targets, record-keeping, data entry, and report preparation. Additional competencies include working cooperatively with others, demonstrating flexibility in organizing work, showing a high degree of initiative, judgement, and resourcefulness. The incumbent must have excellent communication skills and demonstrate thoughtfulness in decision-making.

The incumbent must be able to work flexible schedules based on incoming flight schedules, which includes early mornings, evenings, and weekend work as needed.


  • Client outreach at airport arrivals and within trans-border doors
  • Proactively raise awareness of MWSP among Temporary Foreign Workers (TFWs) and ensure they are aware of available supports. Provide TFWs with comprehensive information on services available under MWSP.
  • Provide orientation to migrant workers and their families regarding their rights and responsibilities while living and working in Canada
  • Connect migrant workers with community programs and government services
  • Promote feedback surveys and promptly address any additional questions or queries they may have via email or phone call
  • Preparation and distribution of welcome packages to TWFs
  • Assist clients during emergency situations and provide support as needed (e.g. lost documents, lost luggage, unable to connect with Canadian employer, etc.)
  • Work in collaboration with other teams, government, and community agencies
  • Facilitate information group sessions on settlement topics in-person and online
  • Maintain working relations with agency programs and partner agencies
  • Effectively track services in databases and provide accurate reporting
  • Must meet targets set by Project Coordinator
  • Manage client needs with respect and empathy
  • Perform any other related duties as required



  • Changes behavioural style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives.


  • Using a variety of communication styles and strategies to foster open communication and the exchange of information and discussion on an ongoing basis.


  • Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support.


  • Accepts responsibility for the quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines and work schedules.


  • Makes timely, informed decisions. Analyzes options and determines appropriate course of action.

Commitment to Diversity

  • Recognizes the value of diversity and helps create an environment that supports and embraces diversity.


  • Does more than is required or expected in the job; does things that no one has requested that will improve or enhance services, avoids problems, and develops entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.


  • Demonstrates strong commitment to meeting the needs of co-workers, managers, clients, or community members, striving to ensure their full satisfaction.


  • Post secondary education (Marketing, Community Services preferred)
  • Experience working with newcomer communities (preferred)
  • Ability to speak Spanish
  • Knowledge of human services sector and services offered to migrant workers in Ontario (preferred)
  • Familiarity with issues facing migrant workers (preferred)
  • Excellent interpersonal and cross-cultural communication skills
  • Demonstrates ability to work effectively within a team and independently with minimal supervision
  • Ability to lift 8-10 kgs
  • Demonstrates reliability, punctuality, and attendance

Other requirements

  • A satisfactory Vulnerable Sector Police Check (completed when offer is made)

Organization Structure: Reports to the Project Coordinator, MWSP
Job Classification: Counsellor
Job Status: Full-time Contract until December 2024
Number of Positions: 1
Location: Toronto Pearson Airport
Wage: $26.45/hour for 40 hours/week
This is a Bargaining Unit position.

How to apply:

Kindly apply using this link: https://polycultural.scouterecruit.net/jobs/PICS200

In support of persons with disabilities, Polycultural asks that job applicants with disabilities who require accommodation in the recruitment and selection process, to please advise Human Resources, if contacted for an interview/testing, so that suitable accommodation can be arranged. (In compliance with AODA, 2005, Integrated Accessibility Standards). If you require assistance in sending your resume due to a disability, please contact Human Resources directly.

Polycultural thanks everyone for their interest in however, only those selected for an interview will be contacted.

Polycultural Immigrant & Community Services hires on the basis of merit and is committed to employment equity. No phone calls please.

How to apply: