National Program Manager

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Friday, June 21, 2019 - 5:00pm
Job terms: 

Nature & Scope:

The YMCA Community Action Network is an innovative national program that engages local youth to address a community need through service projects. Youth from the community will be recruited, trained and mentored to assist them in being successful to evaluate, select, lead and deliver service initiatives in their own communities. With guidance and support from YMCA staff, projects are developed by participants that are important and meaningful to both the local community and local youth. Each project develop a network of community contacts and stakeholders in order to increase the effectiveness of the project, increase opportunities for youth development, and ensure there is value to the local community. The YMCA will operate this initiative using different cohorts, starting with cohorts in the fall /winter/spring seasons and a full-time intensive summer program at each location.

The Manager provides leadership to this government-funded program ensuring program objectives are met and compliance with the contribution agreements/ contracts is achieved, and provides leadership to program direction and policy development. The Manager oversees and supports program staff in the national office along with supporting 11 other staff at other YMCA associations across the country. The position is also responsible for managing and maintaining relationships with government representatives and those of other third party relationships. The Manager promotes YMCA programs to the community, employers, business groups and other individuals and organizations in order to market the programs to those in positions to assist the Association in achieving our Strategic Outcomes.


  • Ensures compliance with all terms of the government contribution agreement/contracts including national and provincial targets, expenditure of contribution funds, and financial and statistical reporting. Supports local YMCA associations so that they meet all fiscal, and participant targets as established by the YMCA of Greater Toronto and in contribution agreements/contracts. Meets with funder to review program results of contribution agreements; ensures that required statistical and year-end reports are completed and submitted to funder on time.
  • Strengthens and develops local and national partnerships; including collaborations with the Canada Service Corps.
  • Maintains financial systems and financial reports in line with YMCA policies and procedures. Monitors and tracks program budgets ensuring accuracy in spending. Ensures that expenditures meet with obligations as set-out in contribution agreements. Approves monthly financial reports and cash flow statements and completes reconciliation within established timelines. Ensures submission of invoices, expense forms and statistics from regional offices.
  • Monitors national promotions and communication plans ensuring that marketing and outreach initiatives achieve national and provincial targets including achieving a national participant target.
  • Guides, motivates and inspires self and others to take action to achieve desired outcomes through proactive and supportive personal development, performance management and training programs. Problem solves issues related to staff performance. Responsible to ensure that adequate supervision of staff program locations nationally occur to reduce risk and ensure the program is delivered in a safe and responsible way.
  • Maintains and updates tools including program, and staff manuals and designs and initiates program innovations to ensure effective high quality program delivery. Oversee and sets standards for staff training across Canada prior to program start ensuring thorough knowledge of expected program outcomes and expected practices and processes this includes developing training guides and supporting regional office training to front line staff.
  • Effectively trouble-shoots and problem-solves issues as they arise and keeps the General Manager advised. Monitors and supports the delivery of the program including visits to local delivery sites to support and monitor progress. Travels to major sites as required, connecting with program staff to assess performance, resolve challenges and identify opportunities for improved effectiveness.
  • Demonstrates appropriate behaviours in line with our Mission, Vision and Values as reflected in our YMCA competencies; takes a member focused approach to increase their understanding of programs offered across the Association. Represents the YMCA and the Association in a professional manner.
  • Ensures the health, safety and well-being of all children, youth and vulnerable people in YMCA programs. Commits to the professional responsibility of maintaining knowledge of legislation, policies and procedures, child and youth development and best practices to best serve and protect children, youth, and vulnerable people.
  • Understands the legal responsibilities and moral imperative to report suspected child abuse to Child Protection Services.
  • Understands the importance of the volunteer staff partnership and integrates the value of philanthropy and volunteerism in dealings with members, volunteers, donors and staff.
  • Other duties as assigned.


  • University Degree preferred or completion of Community College Diploma in Career Planning, Business, Human Resources Management, Social Services, Sales and Marketing and/or related fields
  • Three years experience in program development and staff management
  • Excellent financial management skills including demonstrated experience managing program budgets
  • Demonstrated experience engaging diverse community stakeholders.
  • Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members including participants, staff and volunteers
  • Ability to communicate fluently in both official languages (French fluency required)
  • Excellent written communication skills
  • Commitment to working in a socially inclusive environment responding with sensitivity and personal awareness to the diverse needs of members including visible and non-visible dimensions of diversity
  • Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, strategic outcomes and values of the YMCA
  • Excellent planning and organizational skills
  • Demonstrated ability to successfully lead teams
  • Knowledge of employment and community services and related legislation
  • Knowledge of legislation pertaining to managing Human Resources
  • A proven track record of managing programs with teens and young adults to reduce harm and build assets
  • Experience in planning and delivering training programs to multiple staff teams
  • Ability to travel throughout Canada
  • The position requires the following Core Association Competencies: superior competence in: Ethics and Self-Management; Relationship Building and Partnering; Teamwork and Collaboration; advanced competence in: Effective Interpersonal Communications; Being Member Focused; Being Results Focused; Valuing Diversity and Social Inclusion; Association Management and Stewardship; Leadership; People Management; Planning and Initiative; Strategic Orientation and Change Management; Relationship Building and Partnering; and Cross Functional Integration 

How to apply:

Please send résumé and cover letter quoting job posting #0176 by Friday, June 21, 2019 to:

Darryl Sherwin
Senior General Manager, National Programs
300 – 2200 Yonge St.
Toronto, ON M4S 2C6

Fax: 647-439-4502


Job offers are contingent upon the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required.

The YMCA of Greater Toronto values the diversity of people and communities and is committed to excellence and inclusion in our Association.

The YMCA of Greater Toronto is committed to an environment that is barrier free. If you require accommodation at any stage during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation.