Newcomer Settlement Program Settlement Worker

Job city: 
Peel Region
Job region: 
Greater Toronto Area
Application Deadline: 
Sunday, November 6, 2016 - 5:00pm
Job terms: 
Full-time contract

Position Summary:

Catholic Crosscultural Services (CCS) is a settlement agency providing a wide range of services to immigrants and refugees regardless of race, religion or status. CCS is seeking a full-time (35 hours/week) contract NSP Settlement Worker to provide services in Mississauga and Brampton. The position requires daily travel throughout Peel Region.


  • Provide settlement services at CCS Mississauga and Brampton offices and itinerantly, at other host location
  • Provide client-centered settlement services, including assessment, referral, information and orientation
  • Assist newcomers in the development of a personalized settlement action plan
  • Plan, coordinate, implement and evaluate group sessions on topics relevant to client settlement needs
  • Facilitate successful internal and external referrals to appropriate services
  • Provide case management and follow-up services to support the achievement of positive client outcomes
  • Responsible for maintaining and developing hosting relationships with other community organizations
  • Plan service delivery with CCS program teams and in consideration of host organizations
  • Work closely with host agency staff to provide joint and/or complementary services as warranted
  • Develop, document, and report on client outcomes
  • Tracking of case management activities and data with required formats and management systems
  • Contribute to the development of program related promotional materials
  • Participate in team meetings, as well as other internal and external committees as required
  • Prepare and submit statistical and progress reports on a regular and ad hoc basis as required


  • Settlement Counselling diploma or equivalent training in the human services field
  • Minimum of 2 years’ work experience in the settlement and/or community work sectors
  • Proven work experience in client-centred service delivery and case management
  • Proven work experience in settlement and/or community work
  • Knowledge of community resources and services
  • Interview, assessment, group facilitation, analytical and problem solving skills
  • Ability to work effectively with other service providers
  • Knowledge, understanding and sensitivity to issues affecting immigrant and refugee communities
  • Demonstrated cross-cultural communication skills with participants, other agencies and the public
  • Demonstrated ability to work productively in a team setting, and independently
  • Previous experience using MS Office, databases and internet search engines
  • Experience in data entry and the use of case management software
  • Excellent oral and written English skills
  • Fluency in Arabic is considered an asset
  • Good organizational skills, ability to multi-task while maintaining a high level of accuracy in data collection and reporting
  • Ability to work flexible hours, including evenings and weekends
  • Driver’s licence and access to a vehicle is an asset

This is a full-time contract position
Hours of Work: 35 per week, including evening and weekend hours as required
Contract Duration: ASAP – March 31, 2018
Salary: Prorated based on an annual salary of $50,814.40 per annum
Location: Peel Region (multiple locations in Mississauga & Brampton)

How to apply:

Please submit resume with cover letter quoting file # P132 no later than 5:00 p.m. on November 6, 2016 to:


Catholic Crosscultural Services welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. CCS is an equal opportunity employer.

Only candidates selected for an interview will be contacted. No phone calls, please.