Newcomer Youth Settlement Worker

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Friday, July 30, 2021 - 5:00pm
Job terms: 
Full-time contract


The West Neighbourhood House, formerly St. Christopher House, is a multi-service, neighbourhood-based agency that has served the diverse communities of downtown west Toronto since 1912. The central purpose of West Neighbourhood House is to enable less-advantaged individuals, families and groups in the community to gain greater control over their lives and community.

Working as a member of a team, the Newcomer Youth Settlement Worker facilitates cross cultural sharing, skill acquisition, integration and settlement by working with both newcomer youth (13-24) and a range of volunteers.

West Neighbourhood House is actively seeking applications from Indigenous, Black and People of Colour, persons with disabilities, women and persons of all sexual orientations and gender identities/expressions. Applicants with lived experience as a participant of West Neighbourhood House programs, or related programming from similar organizations, are also strongly encouraged to apply.
West Neighbourhood House will provide accommodation throughout the recruitment & selection process to applicants with disabilities. During any stage of the recruitment process, please indicate the nature of any accommodation(s) you may require. Any information received relating to accommodation measures will be addressed confidentially.


  • Perform digital marketing and outreach via social media, phone, email to recruit Newcomer Youth ensuring that participants are eligible for Newcomer Youth Program services. (Permanent Residence, Conventional Refugees, Ministers Permit, GARS)
  • Working largely with volunteer mentors, set up, support and monitor a range of online and in person group-based educational and social recreational activities and mentorships for newcomer youth (13-
  • Participate in recruiting, training and orienting volunteers, matching newcomer youth to appropriate volunteers, as well as provide ongoing support to volunteers
  • Provide information and referral services, individual supports, group activities and youth leadership development as appropriate at a variety of locations including online and in the community
  • Maintain and expand client base through outreach and program promotion with other organizations and networks. Also develop and distribute program materials online and in a variety of settings in
    the catchment area
  • Conduct program promotion sessions to recruit volunteers and to promote public awareness of the program and the settlement issues faced by youth
  • Maintain up to date knowledge of community resources and initiatives, especially related to settlement, drug prevention/use, housing, social assistance, employment, education, healthy sexuality, and recreation
  • Represent the program and West Neighbourhood House as appropriate with parents, community groups and networks, local schools, community groups, program partnerships service coordination
    and community development initiatives
  • Encourage and promote the involvement of participants in program planning and evaluation
  • Participate in program and activity planning, development and the evaluation of all aspects of program delivery as appropriate
  • Knowledge of the iCARE Reporting System and Microsoft Excel an asset in order to track activities as required by the funder. Report trends and provides accurate reporting to team leader, program
    coordinator and West Neighbourhood House
  • Communicate well and work effectively as a member of the Newcomer Youth Program team, program coordinator and the larger Immigrant and Refugee Services Program team and the Children
    and Youth team
  • Participate as a member of the House, including in-House committees, initiatives and activities as required; develop cross-program initiatives, especially in youth programming; provide other related
    functions as required


  • Post-secondary education preferably in a settlement related field and/or at least two years of relevant experience
  • Previous relevant experience in youth services and settlement services is required
  • Oral and written fluency in English as well as a second language relevant to the community we serve is required
  • Specific knowledge of newcomer, immigrant and refugee youth and their respective needs and services
  • Strong knowledge of and experience in youth services, including innovative and creative approaches to both attract youth of different communities and to deliver effective programming
  • Experience providing information and referral, individual supports, group work, supporting volunteers, and program promotion
  • Strong knowledge of social media (Facebook and Instagram) metrics, algorithms and best practices is required
  • Knowledge of and experience working within an anti-oppression framework
  • Familiarity with issues and barriers newcomer youth face in a Canadian urban setting
  • Knowledge of government, community, and professional resources and support available for immigrants and refugees
  • Strong cross-cultural communication, interpersonal communication and relationship building skills in working with participants, volunteers, community organizations, partner agencies and the community at large
  • Strong ability to work effectively as a team member and be accountable
  • Proven skills in building and maintaining client relations and resolving of issues through action planning and follow up.
  • Ability to complete tasks in a timely manner
  • Ability to use database, spreadsheet and word processing software in a Windows environment and knowledge of the iCARE system an asset
  • Ability to work evenings regularly and weekends on ad hoc basis

Status: Contract until December 31, 2021
Start Date: September 1, 2021
Hours: 35 hours per week (including evenings and weekends)
Rate: $25.19 per hour
Unit: Newcomer & Family Programs
Immediate Supervisor: Coordinator, Immigrant and Refugee Services

How to apply:

Please reply in writing by 5:00 p.m. on : July 30, 2021 to:

Hiring Committee
Toronto, ON M6J 1E3