Overnight Shelter Support Person (126-21)

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Monday, August 2, 2021 - 11:45pm
Job terms: 
Full-time contract


COSTI is a multicultural organization providing social services, settlement, employment, and language training services. For more information about COSTI, please visit our website at www.costi.org.

Shelter Services provide short-term accommodation and support services for vulnerable populations experiencing homelessness including but not limited to families, refugees, women fleeing domestic violence and singles. COSTI’s shelters provide clients with a pet friendly dwelling.


  • Ensures house rules are observed
  • Supports the delivery of programs/orientation and services to the residents
  • Responsible for the admission, discharge and profile creation on the database (SMIS and CiS) for new clients
  • Responsible for ensuring welcome packages, welcome files and admission files are ready and prepared regularly
  • Responsible for sorting and distributing mail, including contacting clients
  • Supports the smooth operation of the Centre, which includes responding to emergencies
  • De-escalates non-violent crises, e.g. client altercation, family conflicts
  • Conducts COVID screening and temperature check for clients
  • Conducts regular room checks and wellness checks
  • Provides emergency intervention in case of client illness and calls paramedics if required
  • Communicates in a timely and professional manner with the supervisor regarding any client concerns
  • Document services to clients and incident reports
  • Supports the general office duties such as answering telephones and responding to client issues
  • Provides interpretation services, as required
  • Communicates in a timely and professional manner with the hotel management regarding any client concerns


  • Community college diploma in community work/human services or equivalent
  • Minimum six (6) months fulltime work experience working in homeless shelters or respite sites
  • Excellent communication skills
  • Understanding of issues facing populations experiencing homelessness
  • Demonstrated experience responding to crises and providing supportive counselling
  • Ability to communicate in other languages is an asset
  • Ability to work independently
  • Possession of a valid Naloxone training certificate is required
  • Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months
  • Must have valid first aid/ CPR certificate

These are non-union contract positions scheduled to work 28-35 hours per week from Monday to Sunday
Overnight (11:00 pm – 7:00 am)

How to apply:.

Qualified candidates are invited to submit their resumes and cover letters, quoting reference #126-21, to:

Apply online

COSTI encourages applications from individuals reflecting the diversity of our community. COSTI is committed to fair and accessible employment practices and when requested, will make reasonable effort to accommodate people with disabilities during the recruitment and assessment processes when filling positions.