Program Administrator, Mentoring Program

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Friday, October 27, 2017 - 5:00pm
Job terms: 


To support individuals in their path to employment and job retention by assisting in matching them with a mentor to increase their skills and opportunities with finding job leads for employment. The Mentoring Program Administrator /TRIEC Mentoring Coach will also market the clients through direct contacts with employers and work in collaboration with the team and the other agency mentoring staff.


TRIEC Database Data Tracking and Management

  • Completes a high volume of data entry, update and tracking in TRIEC’s database of mentor/mentee matching
  • Match a pre-determined number of candidates with mentors and achieve required service outcomes
  • Continually review and update the mentor database in order to facilitate effective matching, ensuring sector-specific mentoring opportunities
  • Maintain client case management files, follow up with clients and update required statistical reports

SfC Salesforce Data Management

  • Enter and update mentoring data into Salesforce on a regular basis

Mentee/Mentor Support

  • Provide mentoring to clients to support their employment and job retention goals
  • Market mentoring to community agencies, especially partners, to stimulate client referrals
  • Develop a mentoring recruitment and engagement strategy
  • Screen mentors and mentees and provide orientation to both
  • Match mentee clients with established mentor volunteers and monitor the relationship
  • Develop client service delivery plans that identify steps required to meet employment goals
  • Provided on-going job retention support to employed clients’

Secondary Duties

  • Research and update existing labour market information and community resources on a regular basis
  • Participate in agency marketing and promotion to various stakeholders including networking sessions and special events
  • Participate in the agency distribution, collection, and analysis of participant surveys and other evaluation and tracking procedures
  • Work as part of the agency mentoring team to ensure smooth delivery and coordination of services to clients
  • Participate in all meetings as required
  • Provide backup support as required within team and across locations
  • Maintain positive professional relationships and communication links with public and other relevant community resources
  • Evaluate the effectiveness of service delivery and present solutions to enhance services on an ongoing basis
  • Handle additional tasks as required by the Coordinator and Manager of Programs and Services
  • Additional duties as assigned by management


  • Post- Secondary degree in related discipline or equivalent work experience
  • Demonstrated ability in recruitment strategies, marketing to employers through various sales approaches and business acumen
  • Excellent facilitation and employment counselling skills
  • Experience in vocational counselling with adults an asset
  • Strong interpersonal and client focused skills as well as a positive attitude towards change
  • Demonstrated ability to develop goals and action plans with participants
  • Excellent verbal, written communication and presentation skills
  • Proficiency in MS Office, ability to deliver PowerPoint presentations
  • Initiative, energy and persistence to complete tasks as well as excellent time management and teamwork skills
  • Knowledge of the current labour market, employer expectations, training and education requirements
  • Sensitivity to, and understanding of issues and barriers to employment faced by immigrants, the disabled, older workers, youth and other disadvantaged groups
  • Problem solving skills and resourcefulness to develop new ideas and methods in meeting employer and clients’ needs
  • Valid Ontario Driver’s License and access to a vehicle for the purpose of on-site visits is an asset

Time required: A 35-hour week, with occasional evening and/or weekend hours.
Start date: Immediately
Hourly wage: $19.82 per hour
Location: Toronto West

How to apply:

Please send your application to:


Skills for Change offers accommodation for applicants with disabilities in each stage of the hiring process. If you are contacted regarding a job opportunity, please advise if you require accommodation. This document is available in alternate format on request.

We thank all applicants for their interest in this position however only those selected for an interview will be contacted.