Program Assistant

Job city: 
Job region: 
Central Ontario
Application Deadline: 
Wednesday, January 22, 2020 - 11:45pm
Job terms: 
Full-time contract


Program Overview – English Language Services, Community Programs

Newcomer Programs & Services has served newcomers and refugees in Toronto for over four decades. Its mandate is to help newcomers and refugees settle, adjust, and integrate into society. Funded by the three levels of government, WoodGreen Newcomer Programs & Services operates English language training programs, settlement services, employment support programs, mentorship, networking activities, and social and recreational activities. Newcomer Programs & Services is committed to providing friendly and professional services to all newcomers to help them connect with Canadian society and their new way of life.


  • Provides initial screening and registration of clients and refers them to appropriate counsellors and programs
  • Liaises with other organizations for client registration and referral and makes appointments on behalf of clients if necessary
  • Supports the Unit’s outreach including preparation of flyers and calendars and arranging for printing and distribution of materials through different means
  • Assists in organizing groups, including preparing handouts and setting up workshop rooms
  • Provides professional reception service including receiving clients in person or on the phone and provides orientation of available programs and services available at WoodGreen to clients
  • Provides site orientation to volunteers, sets up volunteer files, and compiles volunteer reports
  • Assists the team with collecting, organizing, and inputting data
  • Performs clerical duties, including filing, faxing, photocopying, emailing, incoming and outgoing mail, payment requisition preparation, TTC ticket distribution, petty cash, program fees collection and deposits, meeting preparation, room booking, etc.
  • Responsible for upkeep of common areas
  • Assists in ensuring office safety and security


  • Two (2) year College Diploma in Community Services, Business Administration or a related discipline
  • Two (2) years of experience in community services and program administration

What Will Set You Apart

  • Knowledge about the needs and issues of new immigrants
  • Thorough understanding of programs and services available to immigrants
  • Demonstrated client relations skills
  • Cultural sensitivity and ability to deal with clients and volunteers from diverse backgrounds
  • Strong organizational and multi-tasking skills and ability to meet deadlines
  • Strong ability to work with teams
  • Strong English language skills, both verbal and written, with ability to communicate effectively
  • Strong computer skills with knowledge of Internet and MS Office
  • Experience with student databases, preferably HARTs, considered an asset
  • Second language(s) considered an asset

Employment Type: Contract (ending March 31, 2020), Bargaining Unit
Work Hours: 28 hours/week, Monday to Thursday 9:00 a.m. - 4:00 p.m. and Friday 9:00 a.m. - 1:00 p.m.
Salary: F8 - $25.35/hour

How to Apply:

Please email your cover letter and resume, quoting competition #2020-112-CP in the subject line, to:


WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our HR representative at of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

Thank you to all applicants, however, only those candidates to be interviewed will be contacted. No phone calls please.