Program Coordinator – Building Capacity of Frontline Settlement Workers: Mental Health and Trauma Informed Approach

Job region: 
Greater Toronto Area
Application Deadline: 
Thursday, December 1, 2022 - 11:45pm


Position Title Settlement Counsellor – Ukrainian Speaking
Organization Structure Reports to the Program Manager
Job classification Counsellor
Job Status Full Time
Location Bloor
Positions 1
Wages $23.06/hr for 40hrs/wk

This is a bargaining unit position
Responsible for ongoing settlement counselling and full scope of settlement assistance including immediate and settlement needs assessment, solution focused counselling, delivering group/individual orientation, information and referral provision, interpretation, and employment related counselling.

Duties and Responsibilities

 Provide the full range of settlement services to new immigrants and newcomer families
 Deliver settlement needs assessments for each newcomer or newcomer family
 Provide solution focused counselling by setting settlement goals and developing plan of action for every client
 Connect newcomer with the internal programs and modules of settlement services delivery
 Provide interpretation for languages tested to eligible clients required for addressing settlement needs
 Conduct regular follow up identifying if set goals have been met
 Organize and facilitate information group sessions on settlement topics
 Organize and facilitate newcomer clubs for target community
 Recruit settlement mentors, perform matching and regular monitoring of mentor and newcomer connection
 Provide information and referral to external programs and services that will be determined by each client/family
 Provides comprehensive information on orientation to Canadian society
 Conduct program promotion sessions to reach immigrants and to promote public awareness of the program and settlement issues
 Maintain and expand client’s base through outreach, community penetration and itinerate functions, which includes off-site visits, developing of outreach materials and promoting community networks to link newcomers
 Maintain strong working relations with agency programs and partner agencies
 Effectively track services in internal and external databases, provide accurate reporting for supervisor
 Actively participate in the professional development initiatives
 Must meet targets set by Programs Manager
 Perform any other related duties as required


Changes behavioural style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives

Using a variety of communication styles and strategies to foster open communication, to exchange of information and discussion on an ongoing basis

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance services, avoid problems, or develop entrepreneurial opportunities. Plan ahead for upcoming problems or opportunities and takes appropriate action.

Demonstrates strong commitment to meeting the needs of clients, co-workers, managers, or community members, striving to ensure their full satisfaction.

 A degree/Diploma in Social Work, Counselling or Education and at least three years’ experience working with immigrant communities or a combination of experience and education that fulfills the requirements
 Registered Social Worker (RSW) is a definite asset
 Language Proficiency certificate identifying the fluency of English and target language skills (for ATIO members present the certificate of membership)
 Comprehensive Knowledge of Polycultural’s Service delivery manual
 Knowledge of immigration and refugee services and of the ethno-specific programs and services in the GTA
 Familiarity with issues facing newcomers in Canadian urban setting and systemic barrier facing integration in education, social, cultural, and economic aspects of Canadian life
 Excellent interpersonal, cross cultural, written and verbal communication skills
 Experience in outreach, community development and marketing of program and services
 Ability to work flexible schedules on an as needed basis
 Fluency in Ukrainian language is a requirement

Other requirements
A satisfactory Vulnerable Sector Police Check (completed when offer is made)

How to apply:

To apply, click on link below, on or before December 02, 2022:

Polycultural reserves the right to post internally and externally.
In support of persons with disabilities, Polycultural asks job applicants with disabilities who require accommodation in the recruitment and selection process, to please advise Human Resources, if contacted for an interview/testing, so that suitable accommodation can be arranged. (In compliance with AODA, 2005, Integrated Accessibility Standards). If you require assistance in sending your resume due to a disability, please contact Human Resources directly.

We thank everyone for their interest in Polycultural; however, only those selected for an interview will be contacted.

Polycultural Immigrant & Community Services hires based on merit and is committed to employment equity.
No Phone calls please.

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