Program Manager - Drop In

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Wednesday, August 5, 2020 - 5:00pm
Job terms: 


Sistering is a multi-service agency which offers practical and emotional support to women and trans people facing a variety of challenging life circumstances, including poverty, homelessness, social isolation, mental health and trauma histories

Position Summary:

Reporting directly to the Executive Director, the Program Manager – Drop In is a key member of the management team. The Program Manager – Drop In will be responsible for the day to day operations of the low barrier, 24-hour Drop In including the Building and Harm Reduction Program. The Program Manager Drop In is an innovative team builder who will promote a culture of inclusion, collaboration, excellence and continuous improvement, with a strong understanding of working in a culturally diverse environment. The Program Manager - Drop In will also have:

  • At least five years of proven experience in a leadership capacity in the community-based nonprofit sector, preferably in a unionized environment
  • Proven experience delivery program and services from a low barrier, trauma informed, harm reduction and relationship based framework
  • A track record of managing operations, understanding of supporting and working with an antioppression and anti-racism framework
  • Policy experience in the areas of homelessness and housing, harm reduction and/or peer programming
  • Master’s Degree-level in social work, sociology, health sciences or in a comparable field, or demonstrated commensurate leadership experience in the sector

Report to: Executive Director


Program Management

  • Ensure policies and practices operationalize the 24-hour Drop In low barrier, trauma informed, harm reduction and relationship-based model
  • Schedule Drop In staff members to appropriate shifts on a monthly basis ensuring the needs of participants, staff and the organization are met efficiently and with care to support our model of care and building strong relationships
  • Monitor that groups and programs continue to meet the needs of participants equitably and help with the development of new groups and programs that fulfill the mission of Sistering
  • Accountable for all facets of programming and service development and delivery, supports proposal writing (in conjunction with fund development and others), through planning, budgeting, implementation, evaluation and report writing
  • Liaise and support Building Coordinator to ensure smooth operations and maintenance of Drop In and Kitchen space
  • Accountable for programs’ compliance with contractual agreements and grant requirements to ensure the accuracy of reporting and ensure that all deadlines are met
  • Ensure the implementation of ongoing data collection systems which generate information to be used in program outcomes, reporting and evaluation
  • Review trends in the services, plan and promote innovative and effective programs and community development initiatives related to street involved adult women and trans people, who have complex health issues

Program Development and Advocacy:

  • Liaise and collaborate with external groups/agencies, strengthen and build partnerships with other organizations aimed at fostering the development of collaborative projects
  • Support Sistering’s active participation in initiatives and coalitions
  • Assist with opportunities for new funding streams and contracts within the community including local, regional and federal government entities in partnership with Sistering senior management
  • Provide insight and support to staff and Board in the development and implementation of advocacy goals and objectives

Staff Development and Supervision:

  • Provide leadership, supervision and support to staff and leadership of Drop In; Harm Reduction and building coordination including being on a roster for on-call support
  • Supervise and ensure performance management of Drop In; Harm Reduction and Building Coordinator
  • Facilitate program services meetings and arrange for and/or facilitate in-service trainings for Drop In and Harm Reduction
  • Participate in the recruitment, hiring, ongoing supervision, performance management

Other Duties as Assigned


  • Thorough understanding of and experience working in programs serving women and trans people with complex intersecting needs including homelessness, mental health issues, addictions, histories of trauma and disabilities
  • Strong understanding of and demonstrated commitment to model of service, which is grounded in harm reduction, client-centered, trauma-informed, low barrier service provision and antioppressive practices
  • Thorough knowledge of and experience with community-based resources and services including housing, legal, income support, health, nutrition and meal provision, mental health and criminal justice
  • An understanding of systems that cause and support homelessness, poverty and marginalization and willingness to advocate for change
  • An understanding of the practical application of low barrier services and the intersection with harm reduction, trauma informed and anti-oppressive practice.
  • Ability to multi-task, work in a fast paced, sometimes unpredictable environment, identify key priorities and effectively see things to completion
  • Thorough knowledge of legislation relevant to operating Sistering programs, including Ontario Works and ODSP, Ontario Human Rights Code, Occupational Health and Safety Act, Employment Standards Act, Accessibility for Ontarians with Disabilities Act and Mental Health Act.
  • Experience managing programs and preparing and monitoring budgets and work plans
  • Skilled in crisis intervention, de-escalation, conflict mediation, debriefing, training and group facilitation
  • Excellent communication skills both oral and written
  • Additional languages besides English an asset
  • Proficiency with Microsoft Office Suite and other online tools
  • Experience working with Pirouette and SMIS

Working Conditions:

The Program Manager works in the Drop In, office and community. Sistering is a 24/7 operation, fast paced, intense environment. Working in the Drop In may require some physical effort (walking around Drop In/between floors, lifting and standing during meal serving). There will be the risk of exposure to potentially unpredictable behaviours and situations. Sistering is a pet friendly facility and as such, employees will be expected to be in the proximity of animals.

Compensation: Competitive salary based on experience and excellent benefits package

Term: Permanent
Hours: 37.5 hours per week: Primarily weekdays. May be required to work some evenings and weekends
Location: 962 Bloor St West

How to apply:

Please submit your resume and cover letter quoting “Application for Program Manager Drop In” in subject line before August 5, 2020, 5:00 pm to:

Priyanka Sheth Attn: Hiring Committee
Sistering 962 Bloor Street West

Toronto, ON M6H 1L6

Email to:

Sistering is an Equal Opportunity Employer; we welcome and encourage applications from racialized persons/visible minorities, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, to