Relief Program Facilitator

Job city: 
Job region: 
Eastern Ontario
Application Deadline: 
Tuesday, April 4, 2023 - 11:45pm
Job terms: 


Employment Type: Relief
Work Hours: Varied, as needed
Salary: $27.10 per hour (L5) (April 2023 pay rate)
Location: 3090 Kingston Road, Suite 101, Scarborough, ON, M1M 1P2
Application Deadline: Tuesday, April 4, 2023


YWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as Trans, intersex, non-binary, agender, and/or Two-Spirit. We encourage applications from women and gender diverse people from all races, ethnic origins, religions, abilities and sexual orientations.

The Relief Program Facilitator will be responsible for assisting in any of the Girls’ and Family Programs on a relief basis (Here to Help, Teen Mothers, Girls’ Centre). They will be responsible to work as a part of a collaborative team to offer in person programming as well as virtual programming to the children, youth and adults participating in the programs.

YWCA Toronto is dedicated to improving the lives of women, girls and gender diverse people. Our programs promote equality, economic security and lives free from violence. We help women, youth and gender diverse people flee violence, secure housing, find jobs, establish their voices, enhance skills and develop confidence. We offer a range of housing options, employment and training programs, community support programs, girls’ programs and family programs. We also engage in systemic advocacy.


• Applies knowledge of the issues of trauma to respond to and implement support strategies for children, youth and adults;
• Applies knowledge, stays current and demonstrates skills in the area of child/youth development and parenting;
• Uses mediation and counseling skills to maintain a cooperative, supportive and productive program environment;
• Works within a team environment; provides support and information to team members and assists with supervising volunteers and students when required;
• Facilitates groups and activities to respond to participant needs, following established curriculum when required.


• In-depth knowledge of an academic discipline normally acquired through completion of an undergraduate degree specializing in youth development (for example BSW or Bachelor of Child and Youth) (Cases for Equivalency will be considered);
• 1 to 3 years’ experience in counselling and group work with participants at risk including experience and training working with mothers in the areas of child/youth development and parenting;
• Knowledge of the impacts of trauma at various stages of child development;
• Knowledge of child protection legislation and systems;
• Demonstrated knowledge and understanding of abuse/violence against women and children;
• Demonstrated experience in the development, implementation and evaluation of workshops and groups ;
• Counselling approach that is flexible, de-escalates tension, teaches conflict resolution and is focused on success;
• Ability to deliver culturally sensitive services in a multicultural environment;
• Ability to work with an anti-oppression and feminist framework;
• Demonstrated ability to work under pressure;
• Ability to handle crisis situations;
• Strong interpersonal skills;
• Excellent written and verbal communication skills;
• Proficiency in Microsoft Word, e-mail and the internet.

Vaccination Policy: - In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health.

How to apply: 

Please submit your cover letter and résumé to Pauline Patterson, Manager of Girls’ and Family Programs at Please quote JOB ID number GFML862 and your name in the subject line.

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is not within the Bargaining Unit.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender diverse people of all races, ethnic origins, religions, abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.

YWCA Toronto is a Scent-Sensitive Workplace.

Pauline Patterson
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