Settlement Counsellor – Mental Health

Job city: 
Mississauga & Brampton
Job region: 
Greater Toronto Area
Application Deadline: 
Monday, July 31, 2023 - 12:00pm
Job terms: 


Job Position: Settlement Counsellor – Mental Health
Department: Newcomer Services
Status: Full-Time – 35 hours per week
Location: Mississauga, with local travel
Compensation: 25.88 per hour plus benefits

Indus Community Services is an accredited, not-for-profit community benefit organization that has served local communities for over three decades. We are a registered charity, supported by our donors and by all three levels of government. Through our professional staff, we are a leader in the provision of culturally responsive services to newcomers, families, women & seniors.

Vision: To be leaders in building strong and inclusive communities.

Mission: We are a community benefit organization focused on building resilient and healthy communities by offering person-centered, anti-oppressive programs and services.

Position Summary:

Under the general guidance of the Manager, the incumbent will provide settlement services to newcomers, while supporting their settlement, mental health and resiliency, through appropriate workshops, and one-on-one employment/settlement counselling support.

Responsibilities and Duties: (but not limited to)

* Provide information, referral, orientation and counselling services to meet the mental health and wellness needs of newcomers; such as accessing health care, mental health/wellness supports, housing, education, legal and social services.
* Assist clients in understanding and integrating into Canadian society, practices and procedures; advise on way of life, institutions, laws, etc.
* Provide clients with information and referrals to specialized mental health services and programs based on the specific needs of the newcomer clients
* Provide clients with adequate resources to aid in their transition, such as crisis intervention or referrals for long-term counselling
* Work with community and government agencies regarding services to ensure quick and seamless integration of newcomers into Canadian society
* Conduct information sessions and outreach activities to promote awareness of mental health-related challenges faced by newcomers and raise awareness of mental health and other settlement-related issues faced by newcomers.
* Plan and facilitate educational workshops on settlement issues.
* Document needs and gaps in services for newcomers with mental health issues for newcomers
* Interpret for clients where language is a barrier.
* Ensure accurate data inputs into iCARE and Caseworks database.
* Compile statistical reports and documentation as required by funders and the organization.
* Participate in staff and team meetings, and professional development opportunities as required.
* Adopt safe work practices, reporting unsafe conditions immediately.
* Perform other duties as required.
* Other duties as assigned.

Qualifications and Skills:

* Post-secondary education in Social Work and/or, Mental Health, with previous work experience in settlement services.
* Demonstrated sensitivity and sincere interest in meeting the needs of newcomers and immigrants.
* Demonstrated experience in the client-centred case management service delivery approach.
* Extensive knowledge of the immigration system, and services available to assist newcomers to Canada.
* Expertise in assisting internationally-trained professionals with job search, resume/cover letter writing, interview skills, self-assessment, goal setting, and other strategies leading to employment.
* Demonstrated knowledge of labour market trends, employment opportunities and social services in Peel/Halton/GTA.
* Knowledge of employment related legislation, professional practice standards and licensing requirements.
* Good organizational skills, ability to multitask while maintaining high level of accuracy in data collection.
* Self-directed, self-motivated and able to work independently and as part of a team.
* Demonstrated cross-cultural communication skills with strong group facilitation and presentation skills.
* Excellent oral and written English skills are required, second language is an asset.
* Ability to work in a culturally diverse environment and a strong understanding of inclusive and equitable service delivery.
* Must be Proficient in MS Office Applications; Word, Excel, Power Point, Outlook and Internet and databases.
* Ability to work flexible hours including evenings, weekends and to work from any one of the agency’s sites.
* Valid Driver’s License with reliable transportation.
* Successful candidates must provide a satisfactory Criminal Background Check prior to commencing employment and ICARE Clearance will be required. It is a condition of employment that employees provide proof that they are fully vaccinated against COVID-19 prior to the start date of employment. Applicants who have appropriate written proof of a medical reason, or a reason pursuant to the Ontario Human Rights Code, for not being fully vaccinated against COVID-19 may provide such documentation to the Human Resources department. Such situations will be considered on a case-by-case basis in compliance with Indus' legal obligations.

How to apply: 

Interested candidates are invited to submit their application, including a complete resume of qualifications and experience, electronically to by 12:00pm, July 31st, 2023. Please ensure your application email has the subject heading of “Settlement Counsellor – Mental Health” - (insert your name)’

This job posting is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization. Indus Community Services is an equal opportunity employer and is committed to establishing a qualified workforce that is reflective of the diverse populations we serve. We are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process. We encourage applications from all qualified individuals; however, only those under consideration will be contacted. No phone calls please.

Preferred contact method: