Settlement Counsellor – Spanish/Dari/Turkish speaking

Summary

Position Title: Settlement Counsellor – Spanish/Dari/Turkish speaking
Organization Structure: Reports to the Program Manager
Job classification: Counsellor
Job Status: Full-time contract until March 2024
Number of Positions: 2
Location: Mississauga hotels
Wages: $25.93/hr for 35 hrs per week

This is not a bargaining unit position

Scope

Responsible for provision of settlement and orientation services for eligible newcomers; delivering group orientation sessions on settlement topics, individual and family settlement counselling including needs assessment, solution focused counselling, orientation, referrals to community and government programs, interpretation, case management and follow-ups.

Responsibilities

 Provides the full range of settlement services to eligible newcomers
 Conducts thorough settlement needs assessments for each client
 Provides solution-focused counselling by setting settlement goals and developing a plan of action for every client
 Connects clients with internal and external programs and services
 Provides interpretation for languages tested to facilitate effective communication between clients and service providers.
 Conducts regular follow-ups to assess the progress of clients in meeting their goals
 Organizes and facilitates information group sessions on settlement topics
 Organizes and facilitates support groups and clubs for target community
 Provides information and referral to external programs and services
 Provides comprehensive information on orientation to the Canadian society
 Maintains and expands client’s base through outreach, community engagement and itinerate functions, which includes off-site visits, developing of outreach materials and promoting community networks
 Maintains strong working relations with agency programs, partner organizations, and other stakeholders, ensuring effective collaboration and coordination of service
 Effectively tracks services in internal and external databases and provide accurate reporting to supervisor
 Ensure accuracy in data entry/collection and reporting
 Achieves the targets set by the program manager
Actively participates in the professional development initiatives to enhance skills and knowledge

Competencies

Adaptability
Changes behavioural style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives

Communications
Using a variety of communication styles and strategies to foster open communication, the exchange of information and discussion on an ongoing basis

Initiative
Does more than is required or expected in the job; does things that no one has requested that will improve or enhance services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

Service
Demonstrates strong commitment to meeting the needs of co-workers, managers, clients, or community members, striving to ensure their full satisfaction

Qualifications

 A degree or diploma in Counselling, Social Work, Education and at least three years’ experience working with immigrant communities or a combination of experience and education that fulfills the requirements
 Registered Social Worker (RSW) is a definite asset
 Language Proficiency certificate identifying the fluency of English and target language skills (for ATIO members present the certificate of membership)
 Comprehensive Knowledge of Polycultural’s Service Delivery Manual
 Knowledge of immigration and refugee services and of the ethno-specific programs and services in the GTA
 Knowledge of community resources, services and programs available to newcomers
 Familiarity with issues facing immigrants and refugees in Canadian urban setting and systemic barriers facing integration in education, social, cultural, and economic aspects of Canadian life
 Excellent interpersonal, cross cultural, written and verbal communication skills
 Experience in outreach, community development and marketing of program and services
 Ability to work flexible schedules on an as needed basis

Other requirements
A satisfactory Vulnerable Sector Police Check (completed when offer is made)